Junaina Jamari
City
Summary
Dynamic Senior Supervisor with extensive expertise in beauty retail, specializing in team leadership and customer experience management. Proven track record of driving sales performance and leading high-performing teams while upholding Sephora's luxury brand standards. Expertise in coaching staff, resolving client concerns, and ensuring seamless store operations to consistently achieve business KPIs. Committed to fostering team collaboration and optimizing processes for enhanced operational efficiency and adherence to high standards.
Overview
2026
2026
years of professional experience
Work History
Senior Artist - Senior Supervisor
THE BODYSHOP PARAGON
- Led team to achieve optimal store performance through effective scheduling and resource allocation.
- Developed training programs enhancing staff product knowledge and customer service skills.
- Implemented inventory management strategies improving stock accuracy and reducing shrinkage.
- Mentored junior supervisors, fostering leadership skills and promoting a collaborative work environment.
Advisor - Senior Supervisor - Trn Asst Store Mnger
SEPHORA (ION - 10 YEARS, TAMPINES, 2 YEARS , TAKASHIMAYA- CURRENT)
2019 - Current
- Lead and motivate a team of Beauty Advisors and Supervisors to deliver outstanding client service and achieve sales targets.
- Conduct daily briefings, performance feedback, and on-the-job coaching to improve team productivity.
- Resolve escalated customer issues promptly, ensuring high satisfaction and retention.
- Monitor sales reports and KPIs, identifying opportunities to drive performance.
- Support store manager in scheduling, workforce planning, and operational decisions.
- Oversee stock replenishment, inventory checks, and loss prevention compliance.
- Ensure high standards of visual merchandising and store presentation.
- Step up to cover managerial duties in the absence of the Store Manager.
Senior Supervisor /Assistant Store Manager in Training
Sephora Singapore
03.2013 - Current
- Supervised daily store operations, ensuring seamless customer experience and adherence to brand standards.
- Trained and guided Beauty Advisors on product knowledge, upselling, and service excellence.
- Assisted in coordinating promotions, product launches, and in-store events.
- Monitored floor coverage and staff performance to maximize sales opportunities.
- Led team in achieving sales goals through strategic product placement and customer engagement techniques.
- Trained and mentored staff on best practices for client consultations and product recommendations.
- Implemented inventory management protocols to enhance stock accuracy and reduce shrinkage.
- Developed scheduling systems to optimize workforce efficiency during peak business hours.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
- Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees.
- Identified underperforming areas and implemented effective process improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
High School Diploma -
COSMOPROF ACADEMY
Certificate of Retail Operations
06-2022
Skills
- Leadership & Team Management
- Client Experience & Service Excellence
- Sales & KPI Achievement
- Visual Merchandising & Store Presentation
- Stock Management & Inventory Control
- Coaching, Training & Staff Development
- Problem Solving & Conflict Resolution
- Retail Operations & Compliance
- Employee development
- Performance evaluations
- Performance reviewing
- Business analysis and reporting
- Training and mentoring
- Customer service
Accomplishments
- Consistently exceeded monthly sales targets
- Recognized with STAR EXSAaward continuously for outstanding customer service.
- Successfully trained and mentored new staff, contributing to reduced turnover.
- Key contributor in driving new launches , brands events that boosted sales
- 10 years of Experience in the Biggest Sephora Store Retailer - 2 years of Experience in Smallest Store in Tampines & was transferred to Takashimaya by Retail Operation to managed bussiness needs . ( Top 10 in SEA ).
Languages
English [Fluent]
Malay
Timeline
Senior Supervisor /Assistant Store Manager in Training
Sephora Singapore
03.2013 - Current
Senior Artist - Senior Supervisor
THE BODYSHOP PARAGON
Advisor - Senior Supervisor - Trn Asst Store Mnger
SEPHORA (ION - 10 YEARS, TAMPINES, 2 YEARS , TAKASHIMAYA- CURRENT)
2019 - Current
High School Diploma -
COSMOPROF ACADEMY
Certificate of Retail Operations
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