Junaidah Ishak

. Operate telephone switchboard to answer,screen, or forward

calls,providing information, talking messages, or schedule

appointment.

. Greet persons entering establishment, determine and

purpose of visit,and direct or escort them to specific destinations.

. Maintain printers (and other office equipment); send taxes,and

retrieve and route incoming faxes.

. Kept current record of spa staff whereabouts and availability

. Transmitted information or documents to customers,using

computer,mail, or facsimile

. Scheduled appointments and maintain and update

appointment calendars

• Sanitized and organized station and tools
• Analyzed customer skin to assess unique conditions and skin type
• Booked over [Number] daily customer appointments in [Software]
• Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
• Processed payments by entering sales in register

• Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over [Number] daily customers
• Other ad-hoc administrative duties support stock inventory duties

. To man the customer service counter and provide service support

attending to tenants and shoppers enquirers and feedback

. Issues vouchers and SISTIC sales and assist in various activities of

shopping mall

.

• Scheduled vehicle service appointments
• Welcomed customers and made general assessments of vehicle issues
• Recorded customer vehicle service issues in company database
• Resolved customer complaints and minor customer service issues
• Prepared customer invoices and processed customer payment

• Updated customer accounts with add-on room charges, including minibar use and room service bills
• Confirmed reservation in system and reviewed all noted information
• Promoted positive guests relations to all individuals approaching the Front Desk
• Liaised with vendors to resolve issues with internet , phone, and in-room movies

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in
• Maintain an inventory of vacancies, reservations, and room assignments
• Register arriving guests and assign rooms
• Answer inquiries regarding hotel services and registration by letter , by telephone and in person, provide information about services available in the community, and respond to guests complaints
• Compile and check daily record sheets, guests accounts, receipts, and vouchers using computers systems