Junaidah Mohtar
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Customer-focused professional with successful 10 years career in public service sector. Dynamic successful applying interpersonal and communication skills in busy business environment.
Overview
32
32
years of professional experience
Work History
Assistant Manager / Personal Assistant
Assistant Manager / Personal Assistant To CEO-Technology Centre For Offshore And Marine, Singapo
2019.01 - Current
- Technology Centre for Offshore and Marine, Singapore [Joint-Venture between NUS + A
- STAR)
- Provide a full range of Secretarial and administrative support to the Chief Executive Officer
- Serve as primary liaison between CEO and internal/external stakeholders
- Manage confidential matters on behalf of theCEO's office
- Organize travel arrangements, including flights, hotels, visas, and itineraries for CEO and Senior Management team
- Provide administrative assistance to CEO, including scheduling meetings and managing calendars and events
- Main lead for company work, seminar, retreat, and staff event
- Main lead for Corporate Social Responsibility (CSR)
- People Happiness Officer – role undertaken to ensure Staff are in good mental health and well-being
- Assisted International collaborators based in TCOMS
- Managing International & high-level visit planning, e.g., Ministers, ambassadors, and country representatives
- Planning of Board meetings & Project Steering Committee meetings
- Managing company social media
- Part of the main team for the company rebranding exercise
- Main lead planner for company launch in July 2022
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in the workplace.
- Developed aloyal and highly satisfied customer base through proactively managing team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Executive / Personal Assistant
Info-Communications Media Development Authority /Personal Data Protection Commission (PDPC)
2015.01 - 2018.12
- Communications Media Development Authority / Personal Data Protection Commission (PDPC)
- Provide a full range of Secretarial and administrative support to Assistant Chief Executive (ACE) IMDA & Deputy Commissioner, Personal Data Protection Commission
- Manage business / social calendar, travel schedules and conference participation
- Make travel arrangements for the team which include blocking of calendars per calendar year
- Booking of flights, hotel reservation, visa application and claims process
- Received guests/overseas visitors, handle daily correspondence (mails, emails, faxes) and answering calls for ACE office
- Coordinate departmental calendar including department meetings and events
- Main lead organizer for Division Work plan and Retreat
- Appointed main lead Division representative for Corporate Social Responsibility (CSR)
- Joint Secretariat – Personal Data Protection Commission
- Data Protection Advisory Committee (DPAC) & Personal Data Protection Commission meeting
- Provide full secretarial and administrative support to the Personal Data Protection Commission Office
- Coordinate and act as point of contact for general enquiries on Personal Data
- Assisting in the scheduling and preparation of the DPAC Board meeting (Every Quarterly)
- Direct liaising with Board member office
- Assisting in the scheduling and preparation of the PDPC Board meeting (Monthly)
- Organising outreach events to educate public on the importance of Personal Data (Monthly)
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Attended meetings, took notes and tracked action items.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
Assistant Executive / PA
MDA
2002.03 - 2014.12
- Provide full secretarial and administrative support to Director/COO, MDA
- Manages COO day-to-day calendar; schedule meetings and manage appointments
- Coordinate and act as the point of contact for local and overseas meetings and conferences arrangement
- Make travel arrangements for the department which include booking of flights, hotel reservation, visa application and claims
- Received guests/overseas visitors, handle daily correspondence (mails, emails, faxes) and answering of phone calls
- Coordinate departmental calendar including department meetings and events
- Organized the monthly team bonding activity for the division
- Secretariat - Singapore Film Commission (SFC), MDA
- Provide full secretarial and administrative support to the Singapore Film Commission
- Coordinate and act as point of contact for general enquiries received on SFC schemes of grants
- Assisting in the scheduling and preparation of the SFC board meeting
- Liaising with Singapore and International Filmmakers and Film Festival Organizers to promote Singapore Films overseas
- Processing of SFC Funding grant from application to disbursement of fund to recipients
- Organizing film networking parties, forums and film festivals
Office Manager
Trilogy Communications Pte Ltd
2000.10 - 2001.12
- Secretarial / Admin support for directors
- Human Resource & Account
- Liaised directly with clients and suppliers in Singapore, Malaysia, Jakarta & Bali
- Scheduling of projects and preparing monthly report
- Event manager for product launches & event management
Shipping Secretary
Li & Fung (S) Pte Ltd
1994.06 - 1999.10
Flight Crew
Singapore Airlines
1991.10 - 1993.12
Education
High School Diploma -
BMC Academy
Singapore06.2008
Skills
- Time Management
- Organizational Skills
- Interpersonal Skills
- MS Suite [ Excel, Outlook, PowerPoint]
- Project Management
- Business Development Understanding
- Customer Relationship Management
- Schedule Oversight
- Executive Calendars
- Employee Performance Evaluations
- Microsoft Office Expertise
- Managing Multiple Priorities
- Customer Service and Satisfaction
- Reporting
Affiliations
Meticulous, task-driven Executive Assistant with more than 15 years of administrative experience in managing C-suites office operations. Equipped with exceptional ability to facilitate all aspects of internal and external communications, supporting the day-to-day administrative and operational functions.
A proven Personal Assistant for aligning business objectives with comprehensive administrative knowledge to achieve maximum operation impacts, conserve time and boost efficiency. Most importantly, providing support to senior management to free up their time for higher-level strategic tasks and responsibilities.
Objective
Articulate with exceptional people skills and proven ability to schedule and prioritize appointments, manage ad-hoc projects and travel arrangements for senior management team.
Additional Information
- Community & Volunteer work with a Welfare Organization (Bi-monthly)
- Parents Volunteer with school.
Timeline
Assistant Manager / Personal Assistant
Assistant Manager / Personal Assistant To CEO-Technology Centre For Offshore And Marine, Singapo
2019.01 - Current
Executive / Personal Assistant
Info-Communications Media Development Authority /Personal Data Protection Commission (PDPC)
2015.01 - 2018.12
Assistant Executive / PA
MDA
2002.03 - 2014.12
Office Manager
Trilogy Communications Pte Ltd
2000.10 - 2001.12
Shipping Secretary
Li & Fung (S) Pte Ltd
1994.06 - 1999.10
Flight Crew
Singapore Airlines
1991.10 - 1993.12
High School Diploma -
BMC Academy
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