Julizan Binte Miswadi
Retail Manager
Singapore
Summary
I’m a meticulous person, excellent at juggling multiple tasks, ability to work under pressure and unforeseen circumstances. Self-motivated with the ability to take initiative to complete task. To build career in a growing organization, where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organization goal and climb the career ladder through continues learning and commitment.
Overview
17
17
years of professional experience
Work History
Retail Manager ( G-Star Raw & Replay )
StyleLab Private Ltd
11.2024 - Current
- Key responsibility fostering heathy work relationships, strong networks, work collaboratively and promote knowledge to team leads and members
- Managed retail operation objectives such as staff budget headcounts, expenses and stocks control
- Conduct daily store visits to ensure stores are align with the set store set Operations procedures and SOP
- Manage staff and rosters ensuring adequate staff planning, based on sales volume and contingency for unplanned absence's
- Working closely with Merchandiser to maintain stock and inventory on a daily basis to ensure no missing sales opportunity
- Monitoring overall store performance ensuring customer satisfaction, and driving sales
Superdry Operation Manager
FJ Benjamin (S) Pte Ltd
01.2024 - 11.2024
- Successfully led all daily operations with a team 34 members to achieve productivity standards
- Manage and motivate a team to increase sales and ensure efficiency
- Develop team members through training, direct organizational and team development initiatives using performance management tools
- Managed and evaluated workflow and productivity, making changes where necessary
- Monitor Annual Sales Budget, approved expenditures and ensuring company resources are optimally allocated
- Working closely with VM and Merchandiser to ensure maximizing opportunity and identify ways to drive sales generation
GAP/ BR Area Manager
FJ Benjamin (S) Pte Ltd
03.2018 - 11.2024
- Managed across 9 stores and its team members to ensure sales goals are met or exceeded through business planning processes
- Identify ways to drive sales generation and ensuring actions is taken to achieve goals set
- Review and assess the performance of team members
- Ensure high quality reviews, assessment and feedback of sales team
- Train, develop and supervise team
- Monitor team member retention and career progression
- Handle store level human resources and operational with Operation Manager
- Address and document unsatisfactory performance and policy violations of team members through administration of disciplinary action and performance counselling
- Given responsibility to open and close stores after demonstrating my reliability to management
Sales Associate to Store Manager Gap
FJ Benjamin (S) Pte Ltd
06.2014 - 02.2018
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Train, develop and supervise sales team
- Monitor sales team retention and career progression
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirement
- Ensure Brand Standards and Operating Standards meet or exceed expectations to support brand consistency including but not limited to store presentation, shipment processing, back room organization and store cleanliness
Sales Associate to Store Manager Gap
Ebase - Baleno Kingdom Pte Ltd
12.2007 - 01.2014
- Supervised and evaluated team members, enabling them to improve skills, achieve daily objectives and attain advancement
- Managed inventory control, cash control, store opening and closing procedures
- Monitor, maintain and follow company policies
- Supporting the company expectations and systems
- Ensure store stock losses are kept to a minimum by running an organized store and training staff on customer service
- Managed store employees successfully in fast-paced environment
Skills
Customer service
Operations management
Promotions coordination
Team training and development
Timeline
Retail Manager ( G-Star Raw & Replay )
StyleLab Private Ltd
11.2024 - Current
Superdry Operation Manager
FJ Benjamin (S) Pte Ltd
01.2024 - 11.2024
GAP/ BR Area Manager
FJ Benjamin (S) Pte Ltd
03.2018 - 11.2024
Sales Associate to Store Manager Gap
FJ Benjamin (S) Pte Ltd
06.2014 - 02.2018
Sales Associate to Store Manager Gap
Ebase - Baleno Kingdom Pte Ltd
12.2007 - 01.2014
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