Julieta Cortezano
Summary
Accomplished Senior Spa Therapist at Amore Fitness & Boutique Spa, renowned for integrating advanced massage techniques and aromatherapy knowledge to enhance client wellness. Demonstrated expertise in elevating customer satisfaction and loyalty through exceptional service and personalized treatment plans. Mentored junior therapists, significantly improving team skills and spa service quality. Proven track record in boosting spa retail sales and maintaining stringent hygiene standards. Committed Senior Spa Therapist offering extensive knowledge of modern spa care and [Specialization] treatments. Successful at comprehensive rejuvenation plans and maintaining long-term relationships with VIP clients. Adept at organization and leadership with an outstanding eye for detail.
Overview
13
13
years of professional experience
Work History
Senior Spa Therapist
Amore Fitness & Boutique Spa
05.2011 - Current
- Performing different types of massages and wellness treatments.
- Maintaining detailed records of massages treatments, and therapies performed on each spa guest.
- Resolving guest complaints and reporting any accidents to the supervisor.
- Cleaning and sanitizing work areas,changing treatment room sheets,and sterilizing all equipment before each use.
- Explaining massages treatments to the guests and providing suitable recommendations as needed.
- Ensuring the spa is adequately stocked with spa supplies.
- Enquiring about guest's medical conditions and allergies before providing spa services.
- Conducted thorough consultations with clients to identify specific needs and recommend appropriate treatments.
- Continuously updated knowledge of industry trends and advancements, incorporating innovative techniques into therapy offerings.
- Maintain cleanliness inspection program for treatment rooms.
- Developed comprehensive treatment plans for individual clients, ensuring long-term wellness and satisfaction.
- Efficiently resolved any client concerns or complaints, sustaining strong relationships with valued customers.
- Enhanced client satisfaction by providing personalized spa treatments and therapies.
- Delivered exceptional customer service, resulting in positive reviews and repeat visits from satisfied clients.
- Mentored junior therapists, elevating their skills and expertise in various treatment techniques.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Stocked treatment rooms with proper supplies.
- Advised clients on proper home-care regimens.
- Provided clients with knowledge of all cosmetic services being provided.
- Explained benefits of skin care products to clients.
- Informed guests of appropriate products available to increase retail sales.
- Receiving guest and providing foot soak
Education
Bachelor of Elementary Education - BEED
Central Bicol State University of Agriculture
Philippines03.1999
Skills
- Hot Stone Therapy
- Appointment Scheduling
- Aromatherapy knowledge
- Deep tissue expertise
- Sports Massage
- Lymphatic Drainage Massage
- Body Scrub/Wrap Expert
- Slimming Treatments
- Advanced massage techniques
- Customer Consultation
- Spa retail sales
- Excellent team player
- Dependable and Responsible
Additional Information
Experience
Senior Spa Therapist- Amore Fitness Pte Ltd.1 Commonwealth Lane One Singapore
(2011-2024)
Senior Spa Therapist- Cocoon Salon & Spa Pasig City Philippines
(2003-2011)
Spa Therapist- Lorenzo Resort & Spa Boracay Island Philippines
(2002-2003)
Junior Spa Therapist- Traders Hotel Pasay City Philippines
(2000-2002)
Timeline
Senior Spa Therapist
Amore Fitness & Boutique Spa
05.2011 - Current
Bachelor of Elementary Education - BEED
Central Bicol State University of Agriculture
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