Summary
Overview
Work History
Skills
Timeline
Generic

JULIANA ROSELY

Summary

Dynamic Team Leader Manager at TRACX LOGIS PTE LTD with a proven track record in enhancing customer satisfaction and optimizing logistics operations. Skilled in workload management and fostering a motivated workforce, I successfully reduced delivery times and improved service quality, driving repeat business through effective communication and strategic planning.

Overview

9
9
years of professional experience

Work History

Team Leader Manager

TRACX LOGIS PTE LTD
10.2016 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Operated forklifts to transfer inventory to and from target destinations.
  • Collaborated with team members to optimize workloads, increasing overall productivity levels.
  • Implemented successful strategies for reducing product returns due to shipping errors or damage sustained during transportation processes.
  • Facilitated smooth communication between warehouse staff and management through clear and concise reporting of daily activities.
  • Improved customer satisfaction rates by carefully packaging items to prevent damage during transit.
  • Operated various types of warehouse equipment, such as forklifts and pallet jacks, ensuring proper handling of goods at all times.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Handled day-to-day shipping and receiving overseeing more than 20,000 packages per day.
  • Managed global logistics operations, coordinating freight forwarding and customs clearance activities for smooth import/export transactions.
  • Operated handheld scanner to verify accuracy of freight shipments and loading.
  • Provided training to new team members on best practices in freight management, promoting a consistent approach across the department.
  • Maintained strong relationships with vendors to ensure timely receipt of inbound freight shipments according to schedule requirements.
  • Partnered with transportation to track and trace freight and provide weekly reporting to identify areas of opportunity.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.
  • Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
  • Coordinated efficient routes and schedules for 24-driver team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Reduced delivery times to customers by optimizing route planning and scheduling.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Maintained accurate driver information for delivery scheduling.
  • Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Developed strong relationships with vendors for efficient services
  • Enhanced on-time delivery rates by closely monitoring fleet performance and addressing issues promptly.

Skills

  • Customer focus
  • Workload management
  • Workforce planning
  • Motivational skills
  • Teamwork and collaboration
  • Customer service
  • Staff management

Timeline

Team Leader Manager

TRACX LOGIS PTE LTD
10.2016 - Current

Similar Profiles

CREATE PROFILE
JULIANA ROSELY