Juliana Hussain
Housewife
Singapore
Summary
I am a dynamic administrative professional with extensive experience at DeGroup and at Thomas Aw Agency, excellent in office management and customer service. Proven ability to enhance operational efficiency through effective document preparation and organization. Adept at utilizing Microsoft Office for presentations and reports, while fostering strong relationships with clients and colleagues alike. Fast learner committed to supporting team success.
My experience at managing office communications, schedules, and record, along with good track record of sales from selling insurance products with AIA enhances my ability and capability even at this age.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Secretary
DeGroup (With AXA Life)
10.2012 - 05.2014
- Supported daily office operations by managing correspondence and scheduling appointments.
- Assisted in maintaining organized filing systems for easy document retrieval.
- Prepared meeting agendas and took minutes during team meetings for accurate record-keeping.
- Utilized office software to create reports and presentations for internal communications.
- Coordinated travel arrangements and itineraries for staff as needed to ensure smooth logistics.
- Engaged with clients and visitors, providing exceptional customer service and support.
- Maintained inventory of office supplies to ensure availability and efficiency in operations.
- Adapted quickly to new software tools, enhancing productivity within the administrative team.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted coworkers and staff members with special tasks on daily basis.
Secretary/Office Manager
Thomas Aw and Associates
12.2005 - 06.2012
- Managed office communications and scheduling for Financial Service Consultant.
- Maintained confidential records and organized files for easy access.
- Developed efficient filing systems to enhance document retrieval processes.
- Preparation of Powerpoint presentation, notes taking, booking of meetings rooms
- Oversaw inventory management of office supplies to ensure availability
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Established administrative work procedures to track staff's daily tasks.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Financial Service Consultant
AIA
03.1997 - 08.2003
- Analyzed financial products to provide tailored solutions for clients' investment needs.
- Developed and implemented strategic financial plans enhancing client portfolio performance.
- Facilitated workshops educating clients on insurance options and risk management strategies.
- Participated professional development opportunities to keep abreast of regulatory changes impacting the financial services industry.
- Assisted clients in achieving their financial objectives with sound wealth management advice and personalized planning.
- Assisted with the preparation of financial reports for clients, providing clear explanations regarding their investment performance and overall portfolio health.
- Maintained a high level of confidentiality when handling sensitive client information, adhering to strict data security protocols at all times.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Networked to identify potential new clients
- Assist in client's claims procedure
- Prepared documentation according to strict standards.
- Sales of Life, Health and General Insurance Products
- After sales servicing
Senior Teller
Hongkong and Shanghai Banking Corporation
01.1990 - 03.1997
- Supervised daily teller operations, ensuring compliance with banking regulations and policies.
- Mentored junior tellers, providing training on customer service and transaction processing.
- Implemented process improvements to enhance efficiency in cash handling procedures.
- Resolved complex customer inquiries, fostering strong client relationships and satisfaction.
- Attend to customers queries
- Handle retail banking back-up administrative
- Trained new hires on customer service policies and procedures.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Education
High School Diploma -
12-1989
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Document preparation
- Sales support
- Supply restocking
- Supply ordering
- Presentation creation
- Inventory purchasing
- Meeting support
- Meeting coordination
- Executive support
- Office supply inventory
- Office staff leadership
- Fast learner
- Microsoft office
- Administrative support
- Office management
Additional Information
Additional Skills, Certificates of Achievements to upgrade self
Feb 1990 Certificate In Microcomputer Package
Mar 1990 Certificate In Typing
Apr 1996 Certificate Of Achievement (In Microsoft Office)
Sep 1996 Certificate from Informatics Computer School
1997 to 2003
Financial Needs Analysis
Certificate In Life Insurance
Certificate In Investment Link Product
Certificate In Module 5
Certificate In Health Insurance
Certificate In General Insurance
May 2025 Certificate of Achievement in Bread Making
June 2025 Certificate of Achievement in Baking Muffins and Scones
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveLanguages
English
Advanced (C1)
Malay
Advanced (C1)
Interests
Baking
Cooking
Singing
Cycling
Timeline
Secretary - DeGroup (With AXA Life)
10.2012 - 05.2014
Secretary/Office Manager - Thomas Aw and Associates
12.2005 - 06.2012
Financial Service Consultant - AIA
03.1997 - 08.2003
Senior Teller - Hongkong and Shanghai Banking Corporation
01.1990 - 03.1997
Tampines Junior College - High School Diploma,