Juliana Chan

Organizational Design & Workforce Planning

• Conducted Organizational Design and Structural Analysis to help the organization achieve the "right-size and right-shape," enhancing efficiency by aligning design with Strategic Workforce Management.
• Reviewed and optimized the Strategic Workforce Planning framework, ensuring effective talent allocation while aligning people, processes, technology, and organizational goals.
• Led short- and long-term workforce planning initiatives, ensuring the right mix of skills and expertise to meet current and future business needs, ultimately improving organizational performance.
• Implemented Organizational Design and Structural Analysis Framework within 6 months from merger

Employee Performance & Development

• Collaborated with management to establish performance benchmarks, integrating them with training initiatives to align with company goals.
• Evaluated employee performance metrics to identify skill gaps, creating targeted training interventions to address development needs.
• Established partnerships with external training providers to expand organizational learning resources and capabilities.
• Championed continuous professional development by creating incentives for employees to pursue further education opportunities. Sponsorship rate increased by 20%.
• Facilitated engaging training sessions using diverse instructional techniques, ensuring optimal information retention and skill acquisition.
• Utilized comprehensive assessment tools to measure the effectiveness of training programs. Training satisfaction rate sustained at above 95%.

Mentorship & Talent Growth

• Partnered with the Talent Management team to drive employee growth through personalized coaching and strategic development plans, aligning career progression with business objectives to strengthen the leadership pipeline.
• Introduced structured mentorship programs, providing ongoing coaching, career guidance, and feedback to junior team members, building a stronger pipeline of skilled L&D professionals.

Notable Achievements

• Implemented Organizational Design and Structural Analysis Framework within the newly merged organization
• Developed internal Strategic Workforce Planning framework

Learning & Development Strategy

• Conducted Learning Needs Analysis and developed a Total Learning Plan aligned with company strategy.
• Curated training programs to maximize effectiveness and cost-benefit, ensuring they meet business objectives.
• Implemented feedback mechanisms to refine course content and optimize training outcomes.
• Increased employee retention by addressing learning needs and fostering a culture of continuous improvement.
• Ensured compliance with industry standards through the timely delivery of mandatory training programs.

Onboarding & Employee Development

• Streamlined onboarding processes for new hires, reducing time-to-competency and improving overall productivity.
• Promoted employee career growth through personalized coaching and development of individual growth plans.
• Developed course materials and facilitated training on new products, processes, and customer service topics.
• Curated team-building training programs to strengthen workplace relationships and increase employee satisfaction.
• Mentored junior team members in instructional design techniques, helping them grow into effective trainers.

Notable Achievements

• Led the successful merger between TransitLink and EZLink, focusing on the L&D function.
• Researched and integrated Contact Centre systems into a unified knowledge base.
• Led and mentored training for the National Project by LTA.

• Analyzed effectiveness of training programs at all levels and recommended updates to senior management.
• Assessed skill gaps for employees and developed training courses to meet identified needs.
• Ensure continued relevance and best-in-class orientation programme as part of onboarding of new joiners.
• Delivered wide variety of courses focused on new products, processes and customer service
• Planned corporate engagement events and team building-based training initiatives.
• Manage all logistics and administration matters, pertaining to training registration and records.
• Managed sponsorship programme for good performers
• Organized annual talent review meetings aimed at identifying high-potential employees for accelerated career progression plans.

Notable Achievements

• Developed and executed Succession Planning Framework
• Lead and managed National Project launch such as Public Transport Vouchers, Merdeka and SimplyGo
• Lead team successfully on migration of e-learning platform from Prosoft to Docebo

• Planned and implemented the training and development plan for 1000 staff
• Developed, and conducted stand-up trainings/orientations, class size ranging from 8-200pax
• Planned and promoted work-life-balance programme
• Reported monthly training KPIs and suggested measures for improvement

Notable Achievements:

• Singapore in charge for Wacker global Talent Management programme for initial launch and execution
• Piloted launch of Individual Job Proficiency Online, as part of the initiative to digitize staff development plan
• Lead and oversaw merger and migration of 2 company's training system, process and policies within 7 months.

• Played an integral role in the setup of the HR department
• Managed work pass application and repatriation
• Processed insurance claim and renewal negotiations
• Formulated HR policies and ensured it is relevant and up to date
• Liaised closely with Hotel's Head Housekeeper and government agencies on recruitment matters

Notable Achievements:

• Successfully integrated UK Omni iWorkforce to local needs within 3 months
• Facilitated attainment of BizSAFE accreditation for company
• Set up and maintained accurate employee databases
• Developed retention policies that decreased turnover rate by 15%

• Prepared documents for posting and appointments of candidates
• Candidates selection and matching for courses and projects
• Updating of Human Resource databases for up-to-date reference