Juliana Andino

Job Description

• Handle and monitor reservation flow both by phone, email and walk-ins.
• To be responsible for assisting the Restaurant Manager in leading ang guiding the team in the restaurant towards achieving the sales target set and customer service excellence, in support of company’s overall objectives.
• Ensures that the food and beverage inventories and stocks are done in a consistent and accurate basis.
• Makes decisions and resolves any challenges faced by the subordinates.
• Establishes par level for supplies, liquor, beer, wines, and equipment. Completes requisitions to replenish shortages or additional items needed for the anticipated business through delegations.
• Achieves Department’s Financial Budget set by management by maximizing revenue, minimizing cost, and increasing productivity.
• Participates actively in implementing new ideas for improvement towards excellent service.
• Achieving the following restaurant objectives.
• Optimizes profit without sacrificing qualities.
• Run the operations as economically as possible within cost limitations.
• Maintains employee welfare, training & development, motivation and controls them so that organization’s objectives can be achieved.
• Provides all guests with a memorable dining experience.
• Fosters and promotes a co-operative, positive working climate, maximizing productivity and increasing employees more.

Job Description

• Handle and monitor reservation flow both by phone, email and walk-ins.
• To be responsible for assisting the Restaurant Manager in leading ang guiding the team in the restaurant towards achieving the sales target set and customer service excellence, in support of company’s overall objectives.
• Ensures that the food and beverage inventories and stocks are done in a consistent and accurate basis.
• Makes decisions and resolves any challenges faced by the subordinates.
• Establishes par level for supplies, liquor, beer, wines, and equipment. Completes requisitions to replenish shortages or additional items needed for the anticipated business through delegations.
• Achieves Department’s Financial Budget set by management by maximizing revenue, minimizing cost, and increasing productivity.
• Participates actively in implementing new ideas for improvement towards excellent service.
• Achieving the following restaurant objectives.
• Optimizes profit without sacrificing qualities.
• Run the operations as economically as possible within cost limitations.
• Maintains employee welfare, training & development, motivation and controls them so that organization’s objectives can be achieved.
• Provides all guests with a memorable dining experience.
• Fosters and promotes a co-operative, positive working climate, maximizing productivity and increasing employees more.

Job Description

• Responsible in manpower handling (i.e scheduling, duty assignments counseling)
• Ensures display and housekeeping standards are being maintained and observed.
• Responsible in the Appraisal of regular employee’s and recommends promotion.
• Ensures that all departmental promotions are executed and monitored for assessment and analyzes its effect in the department’s performance.
• Prepares monthly sales analysis of the overall performance of the department’s being handled.
• Observes discipline within the department through counseling and reports.
• Formulates marketing strategies to be recommended to Merchandising.

• Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
• Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
• Developed a strong rapport with customers, ensuring repeat business and positive feedback.
• Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.