JULIA THONG WEN MAY
Product Manager
Singapore
Summary
Product manager at a Series A company with experience stabilizing execution during scaling stress. Known for diagnosing delivery and operating bottlenecks, improving cross-functional coordination, and providing leadership teams with clarity on risks, timelines, and tradeoffs. Background spans gig work, insurance, and retail operations, with a focus on translating operational complexity into reliable decision-making.
Overview
13
13
years of professional experience
Work History
Product Manager
Omnistream Pte Ltd - Series A
04.2022 - Current
- Took over delivery communication during a period of stalled engineering velocity, providing leadership with weekly forecasts on timelines, risks, and dependencies across multiple workstreams.
- Introduced clearer estimation and planning mechanisms that reduced delivery uncertainty and narrowed variance between projected and actual timelines over subsequent cycles.
- Improved cross-functional alignment by translating technical constraints into decision-ready updates, enabling leadership to prioritize scope and sequencing with higher confidence.
- Helped stabilize execution during Series A growth by shifting delivery conversations from ad hoc updates to structured, forward-looking reporting.
Product Manager
Gigacover Pte Ltd - Pre-Series A
11.2020 - 12.2021
- Coordinated with commercial, engineering, marketing and design teams to strategise, optimise and enhance utilization of healthcare and insurance products targeted at freelancers
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Led and coordinated transition from mobile application to web portal user interfaces
- Launched existing products into the Philippines market
Senior Special Projects Executive
Gigacover Pte Ltd - Pre-Series A
01.2020 - 10.2020
- Managed operational and customer service teams for healthcare and insurance B2B2C products, including onboarding, re-engagement and offboarding
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Impact Marketing Consultant
Mandala Capital Pte Ltd
09.2020 - 03.2021
- Impact Reporting – assessed and reviewed metrics based on industry best practices
- Social media management and website maintenance
- Content creation for sustainable food and agriculture private equity firm
Operations Executive
Singapore General Hospital
09.2016 - 01.2020
- Managed resource utilisation and implemented process improvements in daily operations (e.g. procurement, manpower, facilities, finance, customer service) of outpatient specialist clinics
- Managed relations with other departments and external vendors
Resource Consultant
Amida Global Pte Ltd (Staffing & Recruiting)
07.2015 - 09.2016
- Sales-driven Technical Recruitment (Construction & Real Estate), business development to new clients
- Client and candidate qualification & management; lead generation & follow-up
Social Studies Teaching Intern, PE Relief
Ministry of Education (Bukit Merah Secondary School & Raffles Girls’ School)
06.2013 - 06.2013
Education
Data Science Immersive Course
01.2023
Innovative Financing Solutions for Resilience
01.2021
Fall 2021 Masterclass
Bachelor of Social Science (Honours) - Sociology Major
GPA: 3.64/5.00
2010 GCSE ‘A’ Levels: H2 As (Mathematics, Economics, History), H3 Merit (History), H2 B (English Language & Linguistics)
GPA: 3.56/4.00 (History, Literature, Chemistry, Combined Mathematics, English)
Skills
Product lifecycle management
Product development
Project planning
Product vision and strategy
Timeline
Product Manager - Omnistream Pte Ltd - Series A
04.2022 - Current
Product Manager - Gigacover Pte Ltd - Pre-Series A
11.2020 - 12.2021
Impact Marketing Consultant - Mandala Capital Pte Ltd
09.2020 - 03.2021
Senior Special Projects Executive - Gigacover Pte Ltd - Pre-Series A
01.2020 - 10.2020
Operations Executive - Singapore General Hospital
09.2016 - 01.2020
Resource Consultant - Amida Global Pte Ltd (Staffing & Recruiting)
07.2015 - 09.2016
Social Studies Teaching Intern, PE Relief - Ministry of Education (Bukit Merah Secondary School & Raffles Girls’ School)
06.2013 - 06.2013
IIX Institute - , Innovative Financing Solutions for Resilience
General Assembly - , Data Science Immersive Course
National University of Singapore - Bachelor of Social Science (Honours), Sociology Major
Raffles Institution - ,
Raffles Girls’ School - ,
Activities
- Women's Premier League 2025 2nd Runners-up; Inter-Varsity SUNIG and IVP Floorball Girls' Team Gold
- Inter-Hall Games - Eusoff Floorball, Tennis, Soccer, Touch Rugby
- Sports Management Committee, Hall Promotion Board, Publications head of committee, coordinating and vetting match reports
- 29th Students' Council, Merit Service Award
- House Captain, Outstanding Leadership Award
- 'A' Division Soccer Runners-up
- 'B' & 'C' Division National Tennis Champions
Community Service
- Daughters of Tomorrow, 2020, Befriender to low-income women supporting them in their journey back to employment
- Runraiser, 2020, Raised $4,000 for migrant workers recovering from or quarantined due to COVID-19
- Eusoff Hall Expeditions Team, 2012-2013, Raised $20,000 to build toilets and houses in YEP-funded Service Learning in Prey Veng
- Community Problem Solving, 2007-2008, Represented Singapore in the CmPS World Finals 2008 held in Michigan, USA