Julia Hodgkinson
Summary
Accomplished Studio Manager with a proven track record at Vaura Pilates Singapore, excelling in client rapport and operations monitoring. Spearheaded marketing initiatives and fostered team collaboration, significantly enhancing client experience and studio visibility. Expert in revenue development and customer service, consistently achieving and surpassing revenue targets through strategic planning and performance evaluation.
Overview
3
3
years of professional experience
Work History
Studio Manager
Vaura Pilates Singapore
10.2023 - Current
- Deliver a high level of member satisfaction, based on the quality of pilates classes
and program's to attract and retain members. - Implemented marketing strategies to promote studio to potential clients.
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Strengthened relationships with external partners, promoting collaboration opportunities that ultimately benefited both parties involved.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Studio Manager
F45 Novena Singapore
08.2021 - 03.2023
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Delivered high level HIIT group fitness classes
- Supervised studio staff for timely, accurate and high-quality task completion.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Managed administration, on a day to day basis to ensure revenue targets were achieved on a monthly basis.
Education
Bachelor of Arts - Communications
University of Technology
Sydney02-2011
Skills
- Client rapport
- Customer service
- Creative direction
- Process improvement
- Operations monitoring
- Scheduling coordination
- Revenue development
- Marketing and promotion
- Client experience management
- Performance tracking and evaluation
Timeline
Studio Manager
Vaura Pilates Singapore
10.2023 - Current
Studio Manager
F45 Novena Singapore
08.2021 - 03.2023
Bachelor of Arts - Communications
University of Technology
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