Julia Chin
Summary
Dedicated Customer Service professional with three years of experience and in-depth knowledge of HubSpot's software. Collaborated cross-functionally to address client needs promptly, ensuring seamless service delivery and retention of highest-value accounts.
Overview
3
3
years of professional experience
Work History
Principal Customer Support Specialist
HubSpot
02.2022 - Current
- Worked closely with the highest-value accounts to address and resolve complex technical issues, and achieved an overall CSAT score of 93.
- Collaborated with cross-functional teams in Success and Services to address varied use cases, and came up with customised solutions that addressed customers' business needs.
- Coordinated communication efforts during critical cases, keeping stakeholders informed of progress towards resolution and minimizing negative impact on customer relations.
Senior Customer Support Specialist
HubSpot
10.2021 - 02.2022
- Enhanced customer satisfaction by resolving complex technical issues and providing exceptional support.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Customer Support Specialist
HubSpot
09.2020 - 10.2021
Education
Bachelor of Arts - Global Affairs
Yale-NUS College
Singapore05.2020
Skills
- Technical Troubleshooting
- Stakeholder Management
- Problem Solving
- Effective Communication
Accomplishments
- Q1 2023 HEART Award
Awarded to individuals who demonstrate HEART values and have an impact on customers and partners.
- Q2 2021, Q2 2023 Team Growth Champ Award
Awarded to individuals that shows the most growth in metrics and/or attributes that are key to the role.
Timeline
Principal Customer Support Specialist
HubSpot
02.2022 - Current
Senior Customer Support Specialist
HubSpot
10.2021 - 02.2022
Customer Support Specialist
HubSpot
09.2020 - 10.2021
Bachelor of Arts - Global Affairs
Yale-NUS College
Similar Profiles
Sandra WergenSandra Wergen
Senior Partner Development Manager at HubSpotSenior Partner Development Manager at HubSpot
Riley McGerrRiley McGerr
Mid Marketing Business Development Representative at HubSpotMid Marketing Business Development Representative at HubSpot
Brannon AdleshBrannon Adlesh
Senior Product Manager at HubSpotSenior Product Manager at HubSpot