Julia Bong

• Enhanced website user experience by optimizing product placement and navigation.
• Updated pricing and signage to complete product displays and educate customers.
• Managed the end-to-end process of launching new products on the website & app, ensuring seamless integration and timely execution.
• Oversee and support the maintenance of the product catalogue and product assortment.
• Be responsible for sorting and coordinating digital assets and content to ensure accuracy and relevance to end users.
• Work cross-functionally with buyers, brands, vendors, and the marketing team to ensure the best quality content for the online catalogue (i.e., prices, attributes, images, inventory).
• Evaluate product placement and productivity based on analytics to maximize daily sales.
• Collaborate with buyers and campaign managers to define key product/merchandising stories and business opportunities for the season.
• Monitor competitors to ensure the best seasonal merchandise offering and pricing strategy.
• Be responsible for identifying new creative merchandising activities and implementing them in cooperation with the marketing team (i.e., creation of new editorial pages, photo shoots, product focus).
• Work closely with the logistics team and execute product launches in line with delivery and planned campaigns.
• Communicate how content and product strategy contribute to overall business goals.
• HSA registration for all beauty care and personal care products in compliance with Singapore government rules and regulations.
• Assist the Commercial Director in submitting claims, uploading contracts to legal, and arranging flight and hotel bookings.
• Any other ad-hoc duties assigned by the Director.

Creation, update and deletion of lease contracts in SAP when advised by site acquisition team.
• Coordinate with Finance for signatories to setup payment method (e-payment, GIRO, cheque, etc) with building owner.
• Request Building Owners to convert from sending hardcopy paper invoice to softcopy invoice.
• Request invoices from Building Owners or utility provider for invoices that are not received.
• Process utilities, rental payment, deposits and government related fees for mobile equipment installed on private/commercial and HDB buildings.
• Track and follow through payments in progress with Finance to ensure payment are paid out.
• Raise Service Order/Service Entry for services and ensure that Procurement processes are adhered to.
• Collection of ad-hoc urgent cheques from Finance to be delivered to building owners.
• Bank reconciliation for GIRO payment.
• Compilation of amortization and accrual report for month end closing.
• Support in RPA automation or any other process improvement projects.
• Documentation of work processes.
• General sorting of mail.
• Undertake general administrative duties as assigned by Supervisor.

TableDB Admin Operation
1) Monthly billing
- Obtain number of diners list and tally the number from the monthly report.
- Manually input the number of online diners for each restaurant into the master billing list.
- Check for restaurants which are not reflected in the Master list which we send over to Billing Ops.
2) New Contracts for TableDB & HGW
- Prepare the customer creation form for Credit Management for assessment.
- Raise billing request form for each new contract after customer code approved by Credit Management.
- Enter new contract details into excel sheet.
- Get Sales Director/Finance Manager to sign off each billing request form.
- Scan and send each contract and billing request form to Billing Ops.
- Note down the reference number for each contract provided by Billing Ops and do filling.
3) Restaurant Drop Out
- Enter contracts details
- Calculate the outstanding amount for each restaurant.
- Calculate the future unbilled amount to be waived.
- Calculate the average number of seated diners for the past 3 months.
- Get approval from HGW CEO to sign off.
- Send in the drop out list to Billing Ops with supporting emails or termination letter from client.
- Fill all the original copy.
4) Billing Sheets (Reservation Records)
- To download and attach billing sheets for client who have requested for it
- The billing sheets to be sent over to Billing Ops
- Email soft copy of the invoice and Statement of Account (SOA) to client.
5) Finance Admin
- Raise SO/SE/PO/GRS for Finance and Marketing invoice.
- Checking on payment memo for Content department.
- Collect cheque from mail room, record down all the cheque payment for invoice from client and pass the cheques to Credit Management to process. Email all the cheque record to Finance to tally the report.
6) Credit Management
- Follow up on payment with restaurants for long overdue invoices.
- Any discrepancies/dispute from restaurant will have investigate.

1) To provide project support, logistics and admin services to the department.
2) Managing payments and billing related matters through SAP system such as create SO/PO/SE/GRS.
3) Assist in organizing/ coordinating workshops/ events/ department meetings, including venue recce, booking of venues and facilities, ordering of refreshments, planning of agendas, managing and sending out the appropriate invites, logistics, etc.
4) Office administration, such as
5) Calendaring, arranging meetings, travel arrangements, hotel reservations, visa applications, etc.
6) Manage travel logistics for the team, visitors and coordinate hospitality programs.
7) Assist with new department LYKE (e-Commerce) for all the invoices payment.
8) Create starter list for new staff to sign on first day at eBazaar/Shopify and Direct Sales. Check list for items issued out to him/her.
9) Add user, join SingTel domain, add printer, Outlook setup, WIFI and Internet access.
10) Tagging of asset numbers on laptop, charger, cable lock, DVD-Drive (if any), and mouse.
11) Tracking of assets.
12) Purchase mobile phone for staff and apply corporate line for user.
13) Source of quotations for purchase of new laptop/ MacBook / iPad / Softwares and seek approval
14) Submit Head of Local Life's credit card payment to AP Chengdu.
15) Locker allocations and re-set
16) Sending laptops/iPad to reformat and collect from IT department.
17) Separating the whole Local Life phone bill and charging according to respective department.
18) Checking on phone bills monthly for excess of amount.
19) Pantry duties: Purchase drinks, fruits and snacks for office pantry.
20) Prepare CEO breakfast meeting bi-weekly.
21) Any other ad hoc office admin duty.

Property Officer cum Administrator

To assist Property Manager and Assistant Property Manager in daily administration duties of One Fullerton.

1)Updating of season parker details in the system.
2)Car park duties: Assist in all car parks operational and financial matters. Printing of car park tickets daily basis (for events at The Fullerton Hotel and Fullerton Bay Hotel, Concierge, Security, Emergency, daily staff ticket and etc), provide car park revenue report to finance daily basis, and banking for season parker's payment.
3)Raise PRs (mainly for department), tally the PRs and invoices from suppliers and filling all the POs & invoices.
4)Updating of promotion report / event template / revenue sheet. (Department incoming revenue tracking).
5)Ensure smooth operation within OF office environment in terms of equipment, stationery and all such aspects as is deemed necessary.
6)Requisition of office stationary (A4 paper , toner , name cards , and etc)
7)In charge for distribution of documents to the appropriate parties in OF and in Fullerton Hotel.
8)Collection of daily mail and newspapers.
9)Filling of all weekly, bi-weekly minutes / notes of meeting for Director.
10)Answering generic phone calls and re-directing to the relevant officers.
11)Assist in filming / shooting request around The Fullerton Heritage precincts.
12)Inter-department liaison.
13)Other administrative duties - process department staff claims, meeting rooms booking, coordinate meeting and in charge of all general administration work, which includes preparation of tenancy documents, written correspondences, reports, etc.
14)Any other tasks as may be deemed necessary by Property Manager/ Assistant Property Manager.

SUPERVISORY RESPONSIBILITIES

Assist superiors in supervision and co-ordination of activities and work of all third party contractors including cleaning, security, landscaping etc.

1) Understand all the policies for the claims verification jobs.
2) Verified all the claims in accordance to STB's policies and guidelines within the 3 days from the submission date.
3) To ensure all claims are routed to the correct person for approval.
4) Managed to submit all the claims to finance for payment upon request.
5) Solved all the helpdesk request from staff within the time frame given.
6) Ensure all the data in ESS system are updated from time to time.
7) Submit monthly eclaims and eleave report on time to HR / Finance and IS department.
8) Attend monthly meeting with finance, HR and IS department regards of any issue with staff claims.

- attend to walk-in visitors, telephone calls and emails from both consumers and travel to STB KL pertaining to general destination information and brochure / collateral fulfillment.
- assist in maintaining and updating trade, consumer and media database.
- assist in organizing and manning STB counter for promotion workshop, tradeshows and functions for the travel trade.
- assist in organizing and manning STB counter for consumer roadshows and promotions.
- assist in planning and organizing media conferences and functions including media educational.
- assist in doing daily cutout of newspaper reports and articles for purpose of market research and competitive analysis of marketing activities & trends.
- assist in managing the brochure and collateral inventory for KL office and liaison with Singapore office to ensure sufficient stocks at all times for STB KL's office.
- assist in hotels and flight booking during the trade show and healthtalk seminar.
- assist in record down Regional Director's diary daily.
- any other duties as reasonably assigned or amended by Regional Director - ASEAN Mainland or Area Director
and Manager (N & E Malaysia)

Special Project Officer (Nov 2022 to May 2003)

Provide direct marketing and sales support to the field/distribution sales organization. Manage, help generate, and qualify as well as process sales leads. Also, responsible for maintaining customer, prospects, and competitor databases, and assessing, devising, and implementing marketing promotions. Generate new business through outbound calls and follow up on incoming sales leads. Maintain revenue goals by quarter and year-to-date. Identify, solicit, and sell MDOL products directly to small to midsize imaging centers and healthcare institutions. Handle all sales inquiries (telephone and mail). Follow up with leads generated via trade shows and websites.

Trainee (May 2002 to Oct 2002)

I'm a trainee at this company. I have received training in many departments, including delivery, new member service, product development, inventory, and the ticketing and tour operation department.
In the delivery department, we deliver exceptional customer service to all members through personalized services. We attend to reservation requests and inquiries, as well as handle annual maintenance collection.

Additionally, the New Member Services department welcomes those who have recently joined our membership. We make a welcome call and also send out the welcome letter to the member.
In the Inventory department, I learned to maintain and monitor membership in terms of points allotments and deductions, as well as to monitor all activities relating to membership. Additionally, I gained experience in controlling points for the resort's inventory, such as room segmentation monitoring.
For the ticketing and tour operation department, responsibilities include issuing tickets, checking flights, assisting members in booking hotel rooms, and arranging tours.

Lastly, there is product development. In this department, I learned about benchmarking services to the center and constantly innovating and developing ways to improve processes and raise the level of customer service, be it internal or external.

• I'm a trainee at this company
• I had been trained in many department like delivery, new member serives,product development,inventory,ticketing and tour operation department.