Judy B. Dalangin
Quezon City
Summary
To obtain a challenging job where I can utilize and enhance my skills, apply my professional training and make a positive contribution to the company.
Overview
17
17
years of professional experience
Work History
Travel Consultant
MM Travel Inc. (IATA Accredited)
02.2015 - 09.2023
- Researching travel options & presenting the best deals in terms of requirements.
- Ensure all bookings & reservations are processed accurately.
- Monitoring bookings throughout the working day.
- Issue e-tickets and make sure that all ticketing procedures and entries are correct.
- Building strong relationships with clients.
- Responding to all phone inquiries promptly, courteously and in a friendly manner.
- Filing, photocopying and general administrative duties.
- GDS: Saver and Amadeus
Travel Consultant
Griffin Marine Travel (IATA Accredited)
09.2013 - 11.2014
- Provide literature and information to clients concerning local and international travel routes, local customs, fares and travel regulations.
- Discuss client requirements and advise on suitable options confirm booking and notify clients of luggage limits and visa requirements.
- Issue Domestic and International e-tickets and make sure that all ticketing procedures and entries are correct.
- Assist with changes to travel arrangements and booking where required.
- GDS: Abacus and Amadeus
Travel Consultant
BCD PhilsCan Travel and Tours (IATA Accredited)
12.2007 - 11.2011
- Determine the nearest airport in given seaport and check travel documents needed.
- Prepare flight itinerary for seaman in most convenient route with cheaper fare.
- Issue e-tickets and make sure that all ticketing procedures and entries are correct.
- GDS: Amadeus
Junior Travel Consultant
Flight Shop Travel and Tours Inc. (IATA Accredited)
06.2006 - 10.2007
- Hotel & Resort Reservation
- Domestic & International Tour-Packages
- Issue Philippine Airlines and Cebu Pacific Domestic tickets to passengers
- Making of quotations based on the given Airfare rate of Airlines.
- Passport Processing
- GDS: Abacus and Amadeus
Education
Travel Technology
Colegio de la Inmaculada Concepcion de la Concordia
Paco, Manila01.2006
Skills
- Adaptable to change
- Proficient in managing multiple tasks
- Friendly, positive attitude
- Collaborative teamwork
- Prioritization and scheduling
References
- Robert, Santamaria, Business Unit Head – Marine, (02) 669 2142, BCD PHILSCAN TRAVEL & TOURS, INC., 2/F Royal Enterprise Bldg. Chino Roces Ave
- Roberto, Belano, (02) 813 7001, ATPI Instone Manila, First E-Bank Tower, 8737 Paseo de Roxas, Makati City
Training
- Abacus Basic Reservation I (July 10-13, 2012) 3F Trafalgar Plaza Building H.V. Dela Rosa Costa Street Salcedo Village, Makati City
- Amadeus fares and Ticketing (April 12-15 2011) 36/F LKG Tower Ayala Avenue, Makati City
- Amadeus Basic Reservation (April 23-26 2007) 36/F LKG Tower Ayala Avenue, Makati City
SUMMARY OF QUALIFICATION/S:
- More than ten year’s experience in IATA Travel Agency
- Knowledgeable in using Microsoft Office (Word, Excel and PowerPoint), Internet Explorer, GDS such as AMADEUS, SAVER and GALILEO and other work related software.
- Highly organized and able to juggle multiple duties simultaneously, paying close attention to details, and working well in fast-paced environments.
- Easily adapt to change and learn new systems quickly
- Demonstrated expertise in achieving high customer satisfaction rates by carefully listening to customer needs, paying close attention to details and providing solutions to exceed customer goals.
- Handles and projects a pleasant appearance and courteous manner in serving the customer to encourage satisfaction with and loyalty to the company.
- Remains tactful and courteous to stressful situation.
ON THE JOB TRAINING:
- Sharp Travel Service (February 07, 2005 – April 21, 2006)
- Assigned in Accounting Department for 8 months doing clerical jobs and check all tickets issued.
- Assigned in Reservation Department for 6 months, answering queries regarding reservation and other information.
- Answer incoming phone calls with correct phraseology, and refer same to the right person.
- Preparation and typing of petty cash vouchers, work orders, and remittance reports.
Timeline
Travel Consultant
MM Travel Inc. (IATA Accredited)
02.2015 - 09.2023
Travel Consultant
Griffin Marine Travel (IATA Accredited)
09.2013 - 11.2014
Travel Consultant
BCD PhilsCan Travel and Tours (IATA Accredited)
12.2007 - 11.2011
Junior Travel Consultant
Flight Shop Travel and Tours Inc. (IATA Accredited)
06.2006 - 10.2007
Travel Technology
Colegio de la Inmaculada Concepcion de la Concordia
Similar Profiles
Chathumee Kaweesha SewwandiChathumee Kaweesha Sewwandi
Accounts Executive at Leading IATA - Accredated Travel AgencyAccounts Executive at Leading IATA - Accredated Travel Agency
Yasir TalatYasir Talat
Corporate Sales and Ticketing at Bukhari Travel and Tourism Services (IATA)Corporate Sales and Ticketing at Bukhari Travel and Tourism Services (IATA)
Fahad GazaliFahad Gazali
Corporate Travel Consultant at ANTA Travel and Tours LLC, IATACorporate Travel Consultant at ANTA Travel and Tours LLC, IATA
ENRIQUE LUCIO BOQUIRONENRIQUE LUCIO BOQUIRON
HVAC Technician at Arabian Fal CompanyHVAC Technician at Arabian Fal Company
Ann Michelle KuAnn Michelle Ku
ACCOUNT DIRECTOR at GEISERMACLANG MARKETING COMMUNICATIONS INCACCOUNT DIRECTOR at GEISERMACLANG MARKETING COMMUNICATIONS INC