Jude Anthony

• Manage an estimated 10 to 15 accounts to assist clients/partners on enquiries as well as day-to-day operations where required.
• Monitor performance of client's contractors weekly to advise and report to clients of any disparities or issues flagged out.
• Worked with multiple teams internally to facilitate and raise concerns and feedback by clients to improve B2B relationships.
• Utilised Oracle to raise Purchase Requisitions and process due payments to partners weekly or as and when necessary.
• Track Client's performance and collaborate on ways to improve benefits and relationship between each other.
• Analyse data and reports internally to understand and better improve CRM with clients by providing them with ideas or ways to achieve better efficiency.
• Ensure that accounts are managed properly by aiding in development and implementation of business improvement programmes to improve overall relationship.

• Contacted potential drivers to assist them with their registration onto the platform.
• Handled inbound/outbound calls to answer questions about requirements and registration process.
• Prequalified drivers to understand their eligibility and assist them to onboard onto the company's platform.
• Ensured that information was communicated in an accurate manner.
• Handled grievances to preserve the company's reputation.
• Went the "extra mile" to meet sales quota and facilitate future sales.
• Kept records of calls and sales and noted useful information.
• Assisted in other ad-hoc projects that required more registrations in a shorter period of time to meet demand for such drivers.
• Utilised Salesforce to track progress of registration of a driver and updated statuses promptly for followup.
• Utilised systems such as Zendesk and XCally to assist drivers with their registration, resolving about 40-60 Zendesk tickets daily on average to ensure SLA is met.

Deployed to Company HQ to assist in the Finance Branch. Assisted to craft and prepare Approval of Requirements (AORs) for events and prepared budgeting forecasts for unit activities.

Assisted in preparation of documents and archives for Unit's Internal Audit. Unit achieved an overall 'B" Grade.

Also assisted as the runner for the Officer Commanding (OC) to carry out daily tasks.

I assisted my OC in the planning and execution of the administrative tasks and responsibilities for a Inter-Formation Cross Country event hosted by my unit, attended by over 30 army units across Singapore.

• Assisted banquet managers with the preparation of food.
• Assisted in events management, to serve guests and clear food.
• Learnt how to set up venue and items for various events such as wedding dinners, conference lunches and breakfast events.
• Assisted in topping up food, and ensuring that food is handled with care and in accordance to hygiene standards stipulated.
• Completed any other ad-hoc duties as assigned.

• Assisted banquet managers with the preparation of food and cutlery.
• Assisted in events management, to serve guests and clear food.
• Learnt how to set up venue and items for various events such as wedding dinners, conference lunches and breakfast events.
• Assisted in serving guests and ensuring that they enjoy well served food, gaining customer service experience through this.
• Learnt how to portion and handle food items with delicate care, to ensure that guests are served with proper food, learning on food safety and hygiene.
• Helped in restaurants to help prepare and serve guests during peak periods such as breakfast and lunch.
• Completed any other adhoc duties as assigned.