Juan Pablo Villalobos
Sr. Leader - Global Operations
Summary
Experienced Risk and Compliance Senior Leader with 22+ years of success in leading global teams in operational risk, controls testing, and governance. Expertise in developing control frameworks, driving compliance, and influencing senior leadership to mitigate risks. Skilled at managing cross-functional teams and optimizing efficiency in highly regulated environments. Proven track record in leading organizational transformations, enhancing employee engagement, and implementing talent strategies aligned with business objectives. Strong ability to influence outcomes and drive change in high-tech environments, resulting in top-tier service delivery and exceptional customer satisfaction.
Overview
24
24
years of professional experience
Work History
Sr. Leader Global Operations Compliance
Amazon
01.2017 - Current
- Led a global team in executing controls testing and risk assessments, reducing control failures by 65%. (+500 people in Costa Rica, and +1000 WW)
- Developed operational risk policies, resulting in enhanced compliance and reduced operational risk across multiple regions.
- Presented control testing outcomes to senior executives, influencing decisions that improved risk management frameworks for Amazon products.
- Costa Rica, country leader for the Amazon TSE organization. Spearheaded service excellence initiatives that greatly improved operational efficiency, achieving WW VP goals.
- Excelled in managing WW cross-functional service delivery, surpassing all performance metrics.
- Account Manager served as the critical liaison among corporate leaders, technical teams, third parties, and clients, strengthening key relationships for the PS team.
- Owner of the People Pillar program for a global RISC organization of approximately 4,700 employees, improving HR metrics to boost retention and job satisfaction.
- Collaborated with talent acquisition to refine recruitment strategies, building a robust talent pipeline.
- Managed effective business communications and the implementation of key initiatives, consistently meeting financial targets.
- Led the WW Gemba Walk process, fostering a culture of continuous improvement and enhanced productivity.
HPE Sr. Global Account Executive
Hewlett Packard Enterprise
01.2006 - 12.2016
- Responsible for the delivery of all Operational and Finance KPIs for the 500 fortune companies we provided IT support.
- Managed a portfolio of high-profile accounts, ensuring continued revenue growth year over year.
- Generated new business opportunities by identifying and targeting high-potential accounts.
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Conducted regular business reviews with clients to assess performance, identify areas of improvement, and explore growth opportunities.
- Developed comprehensive account plans to drive consistent growth across multiple regions.
- Developed unique sales approach and identified client needs to expand sales.
- Provided exceptional customer service through timely communication, issue resolution, and relationship-building efforts.
Sykes Latin America S.A Client Services SeniorManager
SYKES
01.2001 - 12.2006
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Implemented and developed operational standards, policies and procedures.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
- Implemented risk management framework, mitigating potential threats to project success and company operations.
- Launched comprehensive customer feedback system, leading to enhanced product features and higher customer satisfaction rates.
Education
MBA - Human Resources Management
UNIVERSIDAD LATINA DE CR
Costa Rica 05.2001 -
MBA - Marketing
UNIVERSIDAD LATINA DE CR
05.2001 -
"Licenciatura" in Finance - Finance
ULACIT
05.2001 -
BBA - Business Administration
ULACIT
05.2001 -
Skills
Strategic Planning
Leadership Development
Performance Management
Operational Risk Management
Controls Testing and Design
Regulatory Compliance
Team Leadership and Stakeholder Management
Adaptability and Resilience
Ethical Leadership
Data-driven decision-making
Languages
Spanish (Native)
English (Fluent)
Portuguese (Intermediate)
Timeline
Sr. Leader Global Operations Compliance
Amazon
01.2017 - Current
HPE Sr. Global Account Executive
Hewlett Packard Enterprise
01.2006 - 12.2016
MBA - Human Resources Management
UNIVERSIDAD LATINA DE CR
05.2001 -
MBA - Marketing
UNIVERSIDAD LATINA DE CR
05.2001 -
"Licenciatura" in Finance - Finance
ULACIT
05.2001 -
BBA - Business Administration
ULACIT
05.2001 -
Sykes Latin America S.A Client Services SeniorManager
SYKES
01.2001 - 12.2006
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