Juanita Michelle
Summary
Organized, adaptable and knowledgeable | Self-motivated Inside Sales Representative | Excellent verbal and written communication skills | Resilient to face challenges | Having a positive attitude | Excellent time management and problem-solving skills | Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Center Operations Technician
OBS (Bytedance)
06.2024 - 01.2025
- Reduced downtime through proactive troubleshooting and resolution of network, server, and storage issues.
- Streamlined data center operations by implementing efficient monitoring protocols and procedures.
- Ensured strict adherence to industry best practices for cable management, resulting in an organized and efficient workspace.
- Contributed to disaster recovery efforts by executing established plans and procedures during critical events.
- Worked collaboratively with vendors to resolve hardware or software issues expeditiously while minimizing disruptions to ongoing operations within the facility.
- Responded promptly to emergency situations, minimizing potential impacts on business continuity and customer satisfaction.
- Enhanced server reliability by conducting thorough hardware and software maintenance tasks.
- Managed several successful hardware installations and decommissions, ensuring that projects were completed on time and within budgetary constraints.
- Installed and managed structured cabling infrastructure.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Dressed and labeled cables for easy identification and traceability.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Events Team Member
Temp Jobs
01.2023 - 06.2024
- Supported successful events by maintaining clean and safe environments throughout their duration.
- Ensured effective communication among team members through regular meetings and status updates, fostering a collaborative work environment.
- Collaborated with cross-functional teams to ensure cohesive event planning and execution.
- Exceeded client expectations by consistently delivering high-quality events that met their specific needs and preferences.
- Collaborated with event planners to create detailed timelines, ensuring tasks were completed on schedule and in accordance with client requirements.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Operated audio and video equipment for movie presentations.
Digital Ambassador
Temasek Polytechnic ITSM
06.2023 - 12.2023
- Perform L1 and L2 related repairing
- Installing, updating, maintaining, and troubleshooting computer hardware, printers
- Installing, updating, detecting, and providing support for Windows 7, Windows 8, Windows 10, and Microsoft Office
- Giving assistance remotely
- Perform Windows OS Upgrade
- Developed an Asset Management System using Power Apps & Power Automate
- Perform IT support to end users (require both hand and soft skills)
- Restore user data and applications.
Retail Assistant
Mango Retail
07.2023 - 10.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Recommended complementary purchases to customers, increasing revenue.
Retail Assistant
Massimo Dutti
01.2023 - 06.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Baggage Handler
SATS
03.2022 - 07.2022
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
- Observed safety and privacy procedures in handling passengers' property.
- Minimized delays by prioritizing tasks based on flight schedules and deadlines.
- Contributed to a positive work environment through teamwork, respect, and open communication among staff members.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
SWAB
HEATH PROMOTION BOARD
09.2021 - 05.2022
- Usher and redirect visitors
- Registration
- Temperature Taking
- Other ad-hoc duties.
ADMIN SUPPORT
FULLERTON HEALTH
02.2020 - 07.2021
- Handle and collect specimens
- Prepare swabbing station with required supplies and consumables to ensure smooth swabbing operations
- Disinfect swab station prior to swabbing.
CUSTOMER SERVICE REPRESENTATIVE
TPG TELECOM
01.2017 - 12.2020
- Effectively promoted and increased revenue.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
TECHNICIAN AND CUSTOMER SERVICE REPRESENTATIVE
INCALL SYSTEMS
06.2019 - 12.2019
- Perform L1 and L2 related repairing
- Provide support, troubleshooting and maintenance on electronic devices
- Diagnose & identify reported faults whether software or hardware related and provide resolution to faults
- Carry out repair solutions with software or hardware replacement to electronic devices
- Report common faults found in diagnosis and repair.
Education
DIPLOMA IN CYBER SECURITY AND DIGITAL FORENSICS - Cybersecurity & Digital Forensics (IT)
TEMASEK POLYTECHNIC
05.2024
Nitec in Information Technology - Information Technology
ITE COLLEGE CENTRAL
01.2021
GCE N LEVELS -
YIO CHU KANG SECONDARY SCHOOL
12.2018
Skills
- Communication - Respectful and friendly toward customers
- Team Player - Active listening and conflict management skills
- Work Ethic - Responsible, dependable, and self-motivated
- Interpersonal Skills - Flexible and adaptable to various scenarios
- C#
- HTML5
- Structured Query Language
- Cascading Style Sheet
- Microsoft Words
- Microsoft PowerPoint
- Microsoft Excel
- Kali Linux
- Python
- C
- Coding Ability
- Computer skills
- Writing skills
- Language skills
- Microsoft Office
- Technical Networking
- Software configuration
- Backup Management
- Vendor coordination
- Hardware maintenance
- Asset Management
- Incident Response
- Server Management
- Network Administration
- Performance Optimization
- Computer hardware troubleshooting
- Hardware diagnostics
- Backup and recovery
- Network Troubleshooting
- Maintenance and repairs
- IT support
- Multitasking Abilities
- Reliability
- Time Management
- Team Collaboration
- Active Listening
- Decision-Making
- Software Installation
- Task Prioritization
- Data Backup
- Professionalism
- Data Center Infrastructure
- System monitoring
- Power Distribution
- Security Protocols
- Asset management
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Activities
- Indian Dance (2018)
- Bhangra Dance (2018)
- Girls Scout (2016)
- Librarian (2016)
Awards
- Edusave Certificate of Academic Achievements (2019)
- Edusave Merit Bursary (2019)
- National Youth Achievement Award (2017)
- Edusave Merit Bursary (2016)
Certification
- CCNA - Cisco Certified Network Associate
- AWS Academy Graduate - AWS Academy Cloud Foundations
- LinkedIn - Autopsy for Digital Forensics
- LinkedIn - Computer Forensics
- LinkedIn - Python Quick Start
- Global Data Protection
- Environment, Health and Safety Compliance (EHS)
- GSO - Information Security
- Global Tik Tok and Bytedance - US Data Secuirty Protection Data Handling
Timeline
Data Center Operations Technician
OBS (Bytedance)
06.2024 - 01.2025
Retail Assistant
Mango Retail
07.2023 - 10.2023
Digital Ambassador
Temasek Polytechnic ITSM
06.2023 - 12.2023
Events Team Member
Temp Jobs
01.2023 - 06.2024
Retail Assistant
Massimo Dutti
01.2023 - 06.2023
Baggage Handler
SATS
03.2022 - 07.2022
SWAB
HEATH PROMOTION BOARD
09.2021 - 05.2022
ADMIN SUPPORT
FULLERTON HEALTH
02.2020 - 07.2021
TECHNICIAN AND CUSTOMER SERVICE REPRESENTATIVE
INCALL SYSTEMS
06.2019 - 12.2019
CUSTOMER SERVICE REPRESENTATIVE
TPG TELECOM
01.2017 - 12.2020
Nitec in Information Technology - Information Technology
ITE COLLEGE CENTRAL
GCE N LEVELS -
YIO CHU KANG SECONDARY SCHOOL
DIPLOMA IN CYBER SECURITY AND DIGITAL FORENSICS - Cybersecurity & Digital Forensics (IT)
TEMASEK POLYTECHNIC
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