Open To Work
Juan Chen
新加坡
Summary
Over 12 years of professional management experience in F&B and retail industry, with 10 years of in-depth focus on training system construction and talent development. Proficient in building corporate university from scratch, coordinating large-scale training projects and integrating training content with frontline operational needs. Possess full-chain experience in store practical operation and operation standard formulation, skilled in cross-departmental coordination and large-scale event planning, accurately identifying business pain points and implementing feasible solutions.
Overview
11
11
years of professional experience
2
2
Certification
Work History
营运副总监
莆田餐饮集团
新加坡
03.2025 - 03.2026
- 主导集团旗下客语品牌（HAKKA YU）服务标准全体系制定，组织门店专项培训落地，搭建巡店审核跟踪机制，实现标准执行效果可量化、可优化。
- 协助集团各品牌项目负责人梳理营运核心标准，全程跟进项目推进节奏，为各项目团队提供定制化培训赋能支持，保障项目落地效率与执行质量。
门店店长
莆田餐饮集团
08.2024 - 03.2025
- 全面负责单店管理及日常营运工作，通过团队状态调整，在岗训练强化，服务流程优化等举措，将门店打造为集团服务提升标杆店，客户满意度提升至98%。
- 担任集团新服务流程试点门店负责人，完成流程实战验证与问题复盘，输出可落地的优化建议，为全国门店推广提供核心实战依据。
培训总监
莆田餐饮集团
10.2014 - 08.2024
- 企业大学建设：牵头从0到1搭建莆田集团企业大学，打造覆盖全国所有门店的「新员工-骨干-管理者」三阶人才培养体系，累计培养输出店长、厨师长及区域级管理人才共计近500人。
- 培训运营管理：统筹年度全国店长培训大会及各类专项培训项目，整合跨区域内部讲师资源13人，实现年度培训覆盖员工超千人次，集团培训覆盖率100%。
- 课程研发：牵头开发《前厅服务标准》《门店SOP》等标准化课程及配套考核工具，完成课件开发、编写与全国培训落地，推动培训内容与一线业务深度贴合，实现培训成果高效转化。
Education
Marketing
Wuhan University of Science And Technology
Wuhan City， Hu Bei Province, China07-2007
Skills
- - 企业大学从0到1搭建与全流程运营
- - 新员工-骨干-管理者全层级人才梯队建设
- - 餐饮行业营运标准制定与全国门店落地推
- - 大型培训项目/行业会议统筹执行与资源整合
- - 跨区域/跨部门协同协调与团队培训赋能
- - 门店服务流程优化与标准化体系搭建
- - Corporate University Establishment & Full-process Operation from Scratch
- - Full-level Talent Pipeline Construction (New Employees - Backbone - Managers)
- - F&B Industry Operation Standard Formulation & National Rollout
- - Large-scale Training Project/Conference Coordination & Resource Integration
- - Cross-regional/Cross-departmental Collaboration & Team Training Empowerment
- - Store Service Process Optimization & Standardization System Construction
Certification
- - ACTA 培训师专业认证 Professional Certification
- - MBTI 性格测评认证 Personality Assessment Certification
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeSalary Range
$45000/yr - $200000/yrTimeline
营运副总监
莆田餐饮集团
03.2025 - 03.2026
门店店长
莆田餐饮集团
08.2024 - 03.2025
培训总监
莆田餐饮集团
10.2014 - 08.2024
Marketing
Wuhan University of Science And Technology