J.S.SUNIL KUMAR
IT Command Centre Specialist
Singapore
Summary
To secure a position that will allow me to use my abilities to the fullest to enhance the organization’s efficiency while maximizing my potential, creativity and organizational skills.
Overview
28
28
years of professional experience
19
19
Certifications
Work History
System Manager (Command Center)
Avaloq Pte Ltd
08.2021 - 01.2026
- Monitor jobs for clients (banks) through Zena monitoring tool
- Monitors alerts for Space usage, Infra, services, applications via Netcool monitoring tool
- Monitors alerts from Pagerduty Tool for clients (Banks)
- Works very closely with Incident Manager to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, ensuring that agreed levels of service quality are maintained.
- Handles various Service Request every day from Vendor (IBM) and internal users.
- Served as single point of contact between Avaloq and our vendor (IBM) with regards to the Change Management.
- Process Data Centre access request by Avaloq employees, Vendor (IBM) and clients (including DB). We also work closely with Data centre operators from various DC such as Singtel NOC (for KC2) and Colt (for DRT).
- Log tickets through ticketing tools in HPSM and SRM for issues and job failures and coordinate with L2 team.
- Update and maintain SOP, Processes and rosters regularly.
- Additional roles: Conduct weekly meetings with Team leads and managers and update on work, release on weekends. have been working as Team Lead and Trainer for past 5 years. I have guided the NEC and Manila Ops staff day and night and also i have stood in to handle the team when my superior is not around… Whenever the staff needs help regardless of any time, i have been there to assist them with operations without any issues. I have also actively raised the access of systems for the new staff and provide knowledge transfer efficiently. Whenever if there is any staff on urgent leave, i have filled up the gap and work to provide support for operations. Even on my off days, i logged in to support and guide the staff who need help. And i also involved in smooth transition from NEC to Manila CC team, guiding in raising new access, knowledge transfer, shadowing.
IT Data Analyst
Bank Of Singapore/OCBC
06.2013 - 06.2021
- Manned the IT Data Ops Command Centre to provide 24 x5 support
- Ensure the complete and correct execution of daily system processing, including Start of Day, Intraday and End of Day activities
- Execute and monitor systems and application backups, including tape management
- Perform daily ready for business checks to identify, resolve and / or escalate any issues before start of business.
- Tape Management (backup, tape rotation, off-site storage)
- Backup of batch jobs every day and troubleshoot backup failure.
- Handling Control M jobs
- Loading & Unloading tapes to tape library as per tape schedule.
- Operates and monitors all systems, applications, network and telecommunication lines usage Processes, checks and distributes jobs (batch jobs, migration, etc)
- Participated in IT DR in PSA to perform health check and system normalization drill exercise.
- Escalate any production incident immediately to ensure all issues reach to respective team attention and investigation for resolution and update IM constantly for tracking the issues accurately.
- Worked very closely with Production Support side by side to identify any failed jobs in production and propose a better process to enhance job workflow completion earlier for more time buffer before SLA
- Ensure datacentre processes remain uninterrupted and program jobs run as scheduled
- Collaborate with teammates to resolve production and operations issues to meet proper SLA
- Provide status updates as required for incidents on emails and instant messaging
- Vendor/Visitor escort and monitoring
- Ensure the physical site security and site access policies are maintained and adhered to.
- Communicated effectively between departments whenever a procedure requires escalation.
- Ensure hardware maintenance providers are escorted in and chaperoned during maintenance access activities.
- Backup of ACG team
- Backup of Helpdesk team
- Handle media/hard disk degauss
- Involved in T24 upgrade project. Provided round the clock support during the T24 upgrade exercise, assisting in executing jobs and performing adhoc tasks prior to the exercise.
- Performed L1 role in monitoring applications such as DDOS (Singtel), Starhub network, Solarwind and Nicelog on top of our BAU tasks.
- Tasked to perform DCP activities on weekend as well whenever there are requests raised.
- Participated both BOS SG and HK DR/BCP Drill
- Participated in PSA DC move to Loyang
- Participated in Client Onboarding Project for DRH cycle batch
- Participated in FATCA Fata Layer Go Live
- Involved in COB batch runtime improvement
Operation Executive
Ministry of Manpower (NCS)
07.2012 - 06.2013
- Maintained an inventory of incoming and outgoing equipment.
- Processing requests for Datacenter access and providing approvals
- Maintained daily logs identifying activities, task alerts and problems in the data center, while escalating problems/outages to proper support teams and engineers.
- Scheduling of shifts for 24/7 team
- Data center management including monitoring and security access control
- To provide holiday and sickness cover at short notice and be flexible in the working patterns to support and maintain SLAs.
- Processes, checks and distributes jobs (batch jobs, migration, etc) according to set procedures and pre-defined criteria.
- Tape Management (backup, tape rotation, off-site storage)
- Backup of batch jobs every day and troubleshoot backup failure.
- Handling Control M jobs
- Ensure datacentre processes remain uninterrupted and program jobs run as scheduled
- Vendor/Visitor escort and monitoring
- Ensure the physical site security and site access policies are maintained and adhered to.
- Ensure hardware maintenance providers are escorted in and chaperoned during maintenance access activities.
Senior DC Technical Support
Crimsonlogic Pte Ltd
10.2002 - 07.2012
- Team Leader for a team of 3. Supervise and train new trainees.
- Processes, checks and distributes jobs (batch jobs, migration, etc) according to set procedures and pre-defined criteria.
- Tape Management (backup, tape rotation, off-site storage)
- Handling Cisco Backup tapes
- Backup of batch jobs every day and troubleshoot backup failure.
- Handling CA Arcserve Brightstor.
- Loading & Unloading tapes to tape library as per tape schedule.
- Ensure datacentre processes remain uninterrupted and program jobs run as scheduled
- Work with teammates to resolve production and operations issues to meet proper SLA
- Provide status updates as required for incidents on emails and instant messaging
- Backup media management including coordination of transportation & handling
- Vendor/Visitor escort and monitoring
- Ensuring compliance with data center standards, policies
Computer Operator
Cold Storage, Dairy Farms
06.2002 - 10.2002
- Maintained inventory of data center supplies such as printers, scanners, and copiers
- Implemented procedures, policies, and standards to ensure work operations are effective
- Participated in educational programs and workshops to improve on existing job knowledge/skill.
- Monitored computer systems and networks to ensure they function efficiently
- Data center management including monitoring and security access control
- In charge of all the physical backup mediums which include tapes, hard disks and servers
- Periodic checking of backup success and escalation if any issues
- Monitored UNIX backups using net backup client
- Performed end day operation, perform backups, run batch jobs, printing reports
Senior Computer Operator
Bank Of Nova Scotia
01.2001 - 11.2001
- Assisted with process improvements and best practices in datacenter operations
- Monitored on multiple operating systems, including ODIN, Arc Serve, Windows, and UNIX.
- Support offices in USA, HongKong, South Korea and Mumbai
- Performed end day operation, backups, run batch jobs, printing reports
- Ensure all safety procedures are adhered to while performing work
- Execution of all work to Data Center work process & procedure
- Assisted in performing root cause analysis for operational issues
- Execute defined processes, procedures, batch jobs and backups in a multi-platform environment in accordance with established policies
- Creates and maintains documentations related to operations manual, work procedures/processes and inventories
Computer Operator
Hong Leong Finance Pte Ltd
06.1998 - 01.2001
- Team Leader for a team of 3 staff. Supervise and train new trainees.
- Performed daily operations and instructions contained in the run book and run logs. Completed designated tasks at their scheduled times
- Printing of reports for various branches in Singapore
- Monitored master console on multiple operating systems, including PDP, Windows, and UNIX.
- Maintained tape/disc library
- Followed established procedures to ensure that backups and restores were completed in a timely and efficient manner. Reported and escalated backup errors and problems to the appropriate support groups.
- Monitoring the operation of various servers, hosts systems and network components.
- Maintaining the data center’s security and requirements.
- Communicating with system users to identify, explain and resolve problems.
- Notifying respective teams of any equipment malfunctions.
- Performing all data processing duties in an accurate and timely manner.
- Using a computer console to process and complete jobs.
- Providing first-level support following established procedures.
- Ensuring that all data is secured and there are no breaches of confidentiality.
- Maintaining records of computer and system downtime.
- Vendor/Visitor escort and monitoring
- Ensuring compliance with data center standards, policies
Education
undefined
Spore Polytechnic
01.2003
Cert - Computer Software Application
BMC Computer School
01.1997
undefined
Henderson Sec School
01.1989
undefined
Labrador Primary School
01.1985
Skills
System Administration
System monitoring
Certification
2004 : Completed 3 days course on AS150 Unicentre Autosys Job Management: Fundamentals (Computer Associates)
Additional Information
- Nationality: Singaporean
- Family: Married with 2 children (Son, 26 Daughter 20)
- Languages: English, Malayalam, Tamil
- NS status: Completed
- Work experience: 28 years in Data center
Additional Information
I am a Singaporean citizen born and raised here..I have previously served as a team lead and trainer, where I guided staff in handling operations efficiently. During my time in my last role, I had the opportunity to train colleagues from India, Manila, and Singapore. I have always been proactive and dedicated, willing to assist at any time, day or night, whenever help was needed.I have good testimonials from my manager and regional lead. With my strong experience in IT operations and leadership, I am confident that I can contribute effectively to your team. I always give 100% to my work, and I assure you that you will not regret giving me this opportunity.Thank you for your time.
Timeline
System Manager (Command Center)
Avaloq Pte Ltd
08.2021 - 01.2026
IT Data Analyst
Bank Of Singapore/OCBC
06.2013 - 06.2021
Operation Executive
Ministry of Manpower (NCS)
07.2012 - 06.2013
Senior DC Technical Support
Crimsonlogic Pte Ltd
10.2002 - 07.2012
Computer Operator
Cold Storage, Dairy Farms
06.2002 - 10.2002
Senior Computer Operator
Bank Of Nova Scotia
01.2001 - 11.2001
Computer Operator
Hong Leong Finance Pte Ltd
06.1998 - 01.2001
undefined
Spore Polytechnic
Cert - Computer Software Application
BMC Computer School
undefined
Henderson Sec School
undefined
Labrador Primary School