JIA PING LOH
Restaurant Assistant Manager
Singapore,Singapore
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Black Marble By Otto
118 Holland Ave, #02-01 Raffles Holland V Mall, Singapore 278997
07.2022 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Supervisor
Sushi Tei
118 Holland Ave, #03-04 Raffles Holland V Mall, Singapore 278997
08.2020 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Part Time Waiter
Sushi Tei
118 Holland Ave, #03-04 Raffles Holland V Mall, Singapore 278997
01.2013 - 08.2020
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Greeted new customers, discussed specials and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Nitec - Electronics
ITE West
1 Choa Chu Kang Grove, Singapore 68823612.2015
Skills
- Customer Service
- Order Management
- Staff Management
- POS Systems Operations
- Customer Service Management
- Store Opening and Closing
- Customer Experience
- Management Training
Timeline
Assistant Manager
Black Marble By Otto
07.2022 - Current
Supervisor
Sushi Tei
08.2020 - 07.2022
Part Time Waiter
Sushi Tei
01.2013 - 08.2020
Nitec - Electronics
ITE West