Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Driven and motivated with exceptional consultative sales skills to help customers solve technical problems.
Hi, I’m
JOY MARIE C. PARDO
Summary
Overview
17
years of professional experience
Work History
American Express
Representative
Job overview
- Global Business Travel in the Philippines and under the recognized leadership and management of Transnational Diversified Group (TDG)
- Responsible for the 24x7 operations of the travel call center with 10 team members for Platinum and Invite – only Centurion Cardholders of American Express Singapore and Philippines.
AIA SINGAPORE
FINANCIAL SERVICES CONSULTANT
10.2018 - Current
Job overview
- Total assets of S$51 Billion as of 2019 and is one of the highest-rated financial institutions in Singapore: AA- S&P RATING
- Manages a portfolio of clients to offer valuable data, products, investment opportunities, long-term financial planning, estate planning, risk assessment, and portfolio management.
PACIFIC, CARLSON WAGONLIT TRAVEL
PROJECT MANAGER
09.2015 - 12.2017
Job overview
- Headquartered in Minneapolis, Minnesota with a reported US$23 billion in total transaction volume in 2018
- Ranked 5th on Travel Weekly’s 2019 Power List of top earning travel companies
- Driven communications and updates with all regional and global internal and external stakeholders to ensure all are abreast of the project status, requirements and objectives
- Developed and monitored work plans, business requirements documents, work breakdown structures, and took corrective action for completion of project tasks to accomplish project initiatives and business objectives
- Tracked progress to ensure project milestones and objectives were completed on time and with the desired results
- Influenced and persuaded stakeholders to align with project objectives
- Planned, monitored and implemented tasks of stakeholders with clear roles and responsibilities to ensure accountability and ownership to achieve project objectives
- Solved project nuances and issues in a prompt manner by engaging the appropriate stakeholders
- Contributed to the business profitability and driven growth to multiple projects both global and regional clients.
PACIFIC, TRAVELPORT
MANAGER PRODUCT SUPPORT
12.2011 - 09.2015
Job overview
- A travel technology headquartered in Langley, UK with 3,700 and a revenue of US$2.5
- Billion
- Facilitated requirements gathering with key clients such as travel agents, hotel chains and distributors, airlines, and partner countries
- Spearheaded the management and launch of Travelport Smartpoint to the Asia Pacific market that simplified the process of aggregating, comparing, booking, and fulfilling travel content
- It created a seamless end-to-end travel experience for customers with over 300 leading hotel brands, 400 airlines, and 36,000 car rental locations
- Led the market release of Travelport Aggregated Shopping in Asia-Pacific that provided travel agents content from any supplier, whatever their business model or technology is
- Also, strengthen the reach of airlines to more than 68,000 travel agency locations in over 180 countries
- Successfully implemented the launch of Travelport Rich Content and Branding in Asia-Pacific that allowed airlines to drive growth with the value of visualization that offered more compelling descriptions and branded rich images to customers made available in 18 languages through 180 countries
- Successfully supported in Asia Pacific International Air Transport Association’s (IATA) industry mandate for 100% capability to issue Electronic Miscellaneous Documents (EMD) by end of 2013
- EMD functionality allowed airlines to process payments more efficiently and more cost-effectively for ancillaries
- CORE COMPETENCIES
- Facilitated requirements gathering with key clients such as American Express, Carlson Wagonlit Travel, Flight Centre, hotel chains, and airlines such as Air Asia with the breakthrough distribution on Travelport Merchandising Platform
- Showcased Travelport products at Asia’s leading travel trade show ITB ASIA.
TRAVELPORT
ACCOUNT MANAGER
04.2010 - 11.2011
Job overview
- Managed relationships with key accounts and developed strategies to maximize these relationships
- Responsible for superb business development, negotiation, excellent communications and presentations during request for proposals, potential and existing clients
- Focused on driving results and worked across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives
- Notable accounts in my portfolio were Hogg Robinson Group, UOB Travel, and supported American Express Global Business Travel.
TRAVELPORT
CUSTOMER SERVICE EXECUTIVE
02.2008 - 03.2010
Job overview
- Provided support on operational and resolved critical issues in a time-sensitive environment using excellent analytical skills
- Worked closely with corresponding teams for any unresolved or escalated cases
- Includes Sales Team to keep them abreast of any concerns on particular clients.
CARLSON MARKETING GROUP PTE LTD
CUSTOMER SERVICE EXECUTIVE
10.2006 - 12.2007
Job overview
- The company was under Carlson founded in 1938 by Curtis L
- Carlson headquartered in Minnetonka, Minnesota
- Primary subsidiaries are Carlson Wagonlit Travel and Carlson Private Capital Partners
- Also previously held Radisson Hotels and TGI Fridays
- Key support in the start-up of the online reservation platform created for Standard Chartered cardholders
- Identified crucial functions and flaws that were integral in the building of the online reservations platform
- A key member in collaborating with teams across Sales, IT, Marketing, Reservations, and Management in making sure of the successful launch of the online reservations platform.
AMERICAN EXPRESS TRANSNATIONAL INC
TEAM LEADER
06.2006 - 10.2006
Job overview
Education
NTUC Learning
Business and Finance
University Overview
University Overview
Project Management for All | NTUC Learning Hub, Singapore | 22 - 30
Fundamentals | Chris Croft Training
University Overview
Project Management Agile vs Waterfall | Chris Croft Training, Singapore | | 28, Project Management
NTUC Learning Hub
Cyber Security Protection Certificate (CSPC)
University Overview
Data Analysis Fundamental using Microsoft Excel | NTUC Learning Hub
Grey Campus
PMP Certification Training
University Overview
University Overview
Pragmatic Marketing Inc
Pragmatic Marketing Certified
University Overview
University Overview
JOY MARIE C. PARDO, Lithan Academy
Professional Diploma from Innovation Management
2022
University Overview
Cybersecurity Essentials for
Certified Scrum Product Owner, Scrum Alliance | Agile Asia
2021
University Overview
Agile Approach in Project Management | NTUC Learning Hub, Singapore | 18
Nanyang Polytechnic
2020
University Overview
Data Analysis with Python
Centro Escolar University
Bachelor of Science from Tourism
2000
University Overview
Philippine Pasay Chung Hua Academy
1996
University Overview
Guadalupe Elementary School
1996
University Overview
Skills
- Project Management
- Product Management
- Account Management
- Agile & Scrum
- Business Analytics
- Business Acumen
- Critical Thinking
- User Acceptance Testing (UAT)
- Gather Business Requirements
- Stakeholder Management
- Client Relationships & Presentations
- Client – Focused
- Results Oriented
- Adaptable & Flexible
- Excellent Communication Skills
- Innovation Design Thinking
- Digital Innovation & Technologies
- Digital Technology Implementation
- Microsoft Word, Excel, PowerPoint & Outlook
- Microsoft Power BI
Timeline
FINANCIAL SERVICES CONSULTANT
AIA SINGAPORE
10.2018 - Current
PROJECT MANAGER
PACIFIC, CARLSON WAGONLIT TRAVEL
09.2015 - 12.2017
MANAGER PRODUCT SUPPORT
PACIFIC, TRAVELPORT
12.2011 - 09.2015
ACCOUNT MANAGER
TRAVELPORT
04.2010 - 11.2011
CUSTOMER SERVICE EXECUTIVE
TRAVELPORT
02.2008 - 03.2010
CUSTOMER SERVICE EXECUTIVE
CARLSON MARKETING GROUP PTE LTD
10.2006 - 12.2007
TEAM LEADER
AMERICAN EXPRESS TRANSNATIONAL INC
06.2006 - 10.2006
Representative
American Express
NTUC Learning
Business and Finance
Fundamentals | Chris Croft Training
NTUC Learning Hub
Cyber Security Protection Certificate (CSPC)
Grey Campus
PMP Certification Training
Pragmatic Marketing Inc
Pragmatic Marketing Certified
JOY MARIE C. PARDO, Lithan Academy
Professional Diploma from Innovation Management
Certified Scrum Product Owner, Scrum Alliance | Agile Asia
Nanyang Polytechnic
Centro Escolar University
Bachelor of Science from Tourism
Philippine Pasay Chung Hua Academy
Guadalupe Elementary School
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