Joyclyn Tay

Responsibilties:

• Solely responsible for the sales & marketing of INARI Medical’s products for Pulmonary Embolism thrombectomy and Deep Vein Thrombosis thrombectomy
• Ensures the highest level of customer satisfaction and customer intimacy
• Travel through the territory to call on regular and prospective customers to solicit orders, or talks with customers by phone.
• Building up customer data base from beginning
• Displays or demonstrates product, using samples or catalogue, and emphasizes saleable features.
• Conduct trainings for physicians and nurses
• Attend cases via case support and input case data into internal system
• Sharing of clinical datas with other departments physicians apart from users to create a referral pathway
• Attends tradeshows and conferences in Singapore as required
• Develop and maintain a high level of technical knowledge about INARI Medical’s products
• Build a good relationship with KOLs and management of client hospitals
• Keep a close management of inventory in Singapore

Achievements:

• Start up INARI presence in Singapore for both PE and DVT portfolios
• Engage new customer on product conversion
• Overachieve FY23Target by 20% and FY24 target by 25%
• Engage new customer on product conversion

Responsibilities:

1. Sales & Marketing

• Sales & marketing of HOGY’s items such as Surgical Kits and non-woven fabric products to public/private hospitals by utilizing the HOGY’s local distributor.
• Training for the sales persons of a distributor to promote HOGY’s products
• Make a sales & marketing strategy based on the marketability by items
• Build a good relationship with KOLs and management of client hospitals

2. Distribution management

• Build and maintain the relationship with the sales team as well as the management of the distributor
• Regularly monitor the distributor’s performance to target the annual budget

Achievements:

• Conducted training for distributors
• Manage distributors in sales achievement.
• Engage new customer on product conversion

Responsibilities:

• To be responsible for sales and commercial activities for CSL Behring full product portfolio of plasma and biological in Singapore for both commercial and toll businesses.
• To achieve company sales objectives
• To focus on growing and developing existing customers and business, together with generating new customers and business.
• To promote products in restructured hospitals, private hospitals, clinics, tender office, and related patient associations and societies.
• To establish and maintain effective relationships with doctors, nurses, pharmacists, purchasing department, tender board, distribution partners.
• To enter and maintain customer database and keep it updated.
• To assist in preparing new product launches, business plans and implementation.
• To do sales forecasting.

Achievements:

• Won GPO tender
• Achieved target 120% for FY17/18 and 117% for FY18/19
• Engage new customer on product conversion

Responsibilities:

• Managing distributors in the relevant countries to achieve sales target.
• Providing sales and clinical advice on the use of products, as required.
• Assist Clinical Specialist in conducting product training to all sales/distribution networks and end users in relevant countries.
• Assess market potential of products in the region/countries to enhance business.
• Supporting sales and marketing related projects and programs (competitive intelligence, pricing database, etc).
• Call on regular meeting with distributors to ensure orders and forecasts management.
• Support countries in product conversion programs.

Responsibilities:

• Providing sales, training and clinical advice on the use of products to Laerdal customers and distributor personnel as required
• Ensures the highest level of customer satisfaction and customer intimacy by way of various internal and external Laerdal programs.
• Travel through the territory to call on regular and prospective customers to solicit orders, or talks with customers by phone.
• Displays or demonstrates product, using samples or catalogue, and emphasizes saleable features.
• Quotes prices and credit terms to customers in line with company expectations and works with distributors on the same.
• Enters new customer data and other sales data for current customers into company database for the territories customers.
• Investigates and resolves customer problems.
• Attends tradeshows and conferences in Singapore as required
• Provide defined reports and feedback as required by the Sales Manager, ASEAN Regional Manager and AP Regional Director as appropriate.
• Develop and maintain a high level of technical knowledge about Laerdal products and services
• Work cohesively with the sales and operations teams to achieve the objectives of Laerdal Singapore.

Responsibilties:

• Selling of Contrast Injectors machines to hospitals and private medical centres.
• Participating in tenders from medical institutions.
• Provide product training to the healthcare professionals in Hospital using the products.

Responsibilties:

• Selling of heart valve products to hospitals (restructured and private namely Gleneagles and Mount Elizabeth)
• Be on standby when there is cases in hospitals going
• Develops well thought out business plans and account profiles & executes sales & marketing strategies to achieve planned targeted revenue for the products that I am responsible for
• Develops business opportunities with new and existing clients to maintain product loyalty, and increase market share. This includes the identification of KOLs and focus on building relationships and business opportunities with these customers
• Conducts sales reviews including market share analysis and adjusts strategies & tactics accordingly to ensure execution of plans are on track
• Maintains close relationships with key accounts, ensures their requirements are met by the Company’s products where possible to establish customer satisfaction and/or convert them into profitable businesses. This would involve appraising customer needs, & advising on product application or services
• Provides clinical & technical support during cases, discussing strategy and patient treatment options, engaging customers in meaningful clinical discussions which can positively impact patient outcomes.
• Monitors territory sales performance on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation an all aspects of the territory’s management
• Conducts in-service & product trials/evaluations for successful account conversion
• Ensures all sales activities comply with legal and ethical standards, and that documented processes, procedures and internal quality management system are followed and adhered to.
• Initiates action to prevent the occurrence of any non-conformities or customer complaints relating to the product, procedure and quality system

Responsibilties:

• Selling of interventional cardiology, interventional radiology and general surgery products to hospitals
• Be on standby when there is cases in hospitals going
• Provide product training to the healthcare professionals in Hospital using the products.

Responsibilities:

• Process the SPF-NPCC badge award as well as plan, organise and implement the ceremony to award the badges to the winners.
• Process the promotions and award of service medals and Commissioner of Police Commendation / Testimonial certificates for officers and Cadet Inspectors
• Plan, organise and implement the NPCC Officers’ Day and Award Presentation Ceremony.
• Develop a communication system structure with officers and cadet inspectors
• Review, update or introduce the following NPCC Directives :
• Cadets’ Promotions
• Best Unit Cadet Award
• SPF-NPCC Badge Award
• Long Service Medal and CP’s Commendation Award
• Continue to maintain, update, debug (if necessary) the Cadet Profile Management System (CPMS) for up-to- date human resource database capturing of NPCC cadets.
• Process and print the NPCC membership certificates for cadets who have completed full training with NPCC. The certificates duly signed by Commandant NPCC will be returned to school for principal signature timely before the cadets leave school after graduation from secondary education.
• Continue to maintain, update, debug (if necessary) the Human Resource Management System (HRMS) for up- to-date human resource database capturing of NPCC officers and cadet inspectors.
• Co-ordinate and process the personnel matters for NPCC Officers, Instructors and Cadet Inspectors
• Serve as secretary for the Standing Committee on Promotions and Awards
• Monitor and process staff confidential reports for officers and cadet inspectors.

Responsibilities:

• Developing effective and updated training curriculum, lesson plans and training formats based in latest training doctrines.
• Catering adequate training resources for the respective centres
• Keeping abreast with the SAF examination system requirements and ensuring the Institute’s examination system conforms to it.

Responsibilities:

• Teaching and educating patient’s care giver on home care
• Performing medical procedures
• Assisting doctors with procedures
• Nursing and caring of patients in the ward
• Following doctors’ round and executing doctors’ orders