Joycelyn Wong

1. Lead Management & Customer Engagement 2. Social Media Planning & Content Creation 3. Website Management & Promotions 4. Influencer Marketing & Brand Partnerships 5. Event Planning & Execution

• Export and organize potential customer leads from Meta (Facebook & Instagram) to support sales and marketing efforts.
• Monitor and respond to direct messages (DMs) promptly, providing service recommendations, answering inquiries, and maintaining strong customer relationships.
• Develop and maintain a content calendar for social media platforms, ensuring a consistent and strategic posting schedule.
• Create engaging and visually appealing content, including posts, reels, and stories, that align with the brand’s image and marketing campaigns.
• Write compelling captions, hashtags, and call-to-actions to maximize audience engagement.
• Upload and update website content, including service listings, blog posts, and promotional banners.
• Assist in upgrading the website to improve user experience, mobile-friendliness, and SEO performance.
• Ensure ongoing promotional campaigns are reflected on the website and social media platforms.
• Identify and source influencers and brand ambassadors who align with the company’s vision and values.
• Coordinate influencer collaborations, including content briefs, filming schedules, and campaign execution.
• Track influencer performance and engagement to assess ROI.
• Assist in the planning, organization, and execution of company anniversaries and brand events.
• Coordinate campaigns and special promotions for key festive seasons, such as Chinese New Year, Christmas, and other holidays, ensuring brand relevance and engagement.
• Organize event logistics, promotional materials, and setups for seamless execution.
• Support on-site activations, customer engagement activities, and live event coverage on social media.

• Apply foreign workers work permit
• Arrange medical checkups for candidates
• Handling of calls with clients and candidates
• Ensure cleanliness in office
• Do monthly payroll and pays slips
• Help enhances excel sheet formula to increase efficiency

-update rack inventories

-reprint waybill label and manage daily return parcels.

-Assist any enquiries from customers and help record backlogs data.