Joycelyn Valerio
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Woodlands Health. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
25
25
years of professional experience
Work History
Senior Pharmacy Technician
KK Women's And Children's Hospital
07.2013 - Current
- Counseled customers on medications, appropriate dosage and potential side effects.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Clarifies and intervenes on physician's orders as needed and document all interventions performed clearly.
- To process medication discharge orders from the wards during Inpatient's Pharmacy's non-operational hours.
- Do bedside dispensing for the Day Surgery's patients.
- To guide and supervise Pharmacy Assistants (PAs) and Pharmacy Technician (PTs) in their
duties and responsibilities. - Assists in annual stock take.
- Supervises and handles billing enquiries, rectifies billing issues and investigates walk-off for sections.
- Resolved third-party billing, computer system and customer service issues.
- Operates cashier counter, opening and closing functions and reports. Tagging of Third-party
benefit. Investigate and rectifies cashier discrepancies. - Collected co-payments or full payments from customers.
- Assists in evaluating the performances of PAs and PTs in section.
- Conducts competency checklists for PTs/ PAs.
- Coordinates employee's orientation, training and staff development program with the Section-in-charge, trains and supervises new pharmacy staff in their jobs.
- Supervises, audits and assists in the preparation of infusion drips containing concentrated electrolytes for ward patients (applicable to aseptic technique validated staff), non-sterile
products and extemporaneous preparations under supervision of pharmacists. - Ensure OPAS machine have enough supply of medicines to lessen manual packing, Simple trouble shooting of the machines.
- Sectional Roster Master in-charge. Ensure that have enough staff for daily operational needs.
Pharmacy Technician I
KK Women's And Children's Hospital
05.2010 - 07.2013
- To prepare and supply medication to outpatient, inpatients and wards.
- To assist in management of drug stock.
- Oversees inventory of section including coordinating stock taking, reviewing of minimum quantity level (MQL), ordering, receiving of stocks from Pharmacy Store and/ or Materials
Management Department (MMD), minimizing write-offs and conducts regular cycle counts, investigates discrepancies and rectifies them wherever possible. - Ensures accurate billing of all supplies.
- Supervises and tops up of IPAS and OPAS System to ensure adequate inventory for packing of unit-dose medications for inpatient.
- Simple trouble shooting of IPAS Machines.
- Dispatched unit dose cartfills to the wards.
- To replenish emergency kit used in the clinics and in the wards.
- Sectional Roster Master in charge for two years.
Pharmacy Technician II
KK Women's And Children's Hospital
05.2009 - 05.2010
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Bedside dispensing to the wards for discharging patients.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Pre-packing of medicines to ensure having enough stocks in the bins.
- Assist in doing annual stocktakes.
Product Specialist/Regulatory Pharmacy
Pharmatech Resources (FE) Pte Ltd Inc
12.2006 - 04.2009
- Continually expanded knowledge of product line.
- Researched product's technical specifications and accurately communicated information.
- Assisted with demonstrations for products to showcase functionality.
- Trained and provided product knowledge to Medical Representative members.
- Liaised between customers and manufacturing to launch new product.
Pharmacist
Mercury Drug Corporation
04.1999 - 11.2006
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, and dispensed medications to the patients.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
- Close monitoring of controlled drugs and daily check of the records.
Education
Bachelor of Science - Pharmacy
Manila Central University
Philippines04.1998
Skills
- Manual and Automated Medication Dispensing
- SImple Machines Trouble Shooting
- Preparation of infusion drips containing concentrated
electrolytes for ward patients - Roster Master
Accomplishments
- 10 years Long Service Awards
- Service from the Heart Award Winner 2014
- Silver Quality Service Award 2015
- Gold Quality Service Award 2016
- Star Quality Service Award 2017
Timeline
Senior Pharmacy Technician
KK Women's And Children's Hospital
07.2013 - Current
Pharmacy Technician I
KK Women's And Children's Hospital
05.2010 - 07.2013
Pharmacy Technician II
KK Women's And Children's Hospital
05.2009 - 05.2010
Product Specialist/Regulatory Pharmacy
Pharmatech Resources (FE) Pte Ltd Inc
12.2006 - 04.2009
Pharmacist
Mercury Drug Corporation
04.1999 - 11.2006
Bachelor of Science - Pharmacy
Manila Central University
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