Joycelyn Ling
Summary
I am outgoing and friendly, when it comes to work i have excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. I am self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
3
3
years of professional experience
Work History
Barista Leader
Mcdonalds
08.2020 - Current
- Developed and implemented team processes to improve productivity and efficiency
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Resolved conflicts in a professional and timely manner
- Correctly interpreted customer orders and prepared drinks according to the establishment's standards
- Properly stored food items and ingredients in accordance with food safety regulations
- Trained and coached new staff on food safety protocols.
Clinic Assistant
Redwood Clinic
01.2023 - 08.2023
- Assisted doctor in providing care to patients, including helping to prepare for examinations and treatments vital signs
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Assisted with documenting clinic activities and updated medical records.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
Team Leader
Boost Juice Bar
05.2022 - 02.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Business Services
ITE College East
Singapore12.2023
N'levels
Xinmin Secondary School
Singapore11.2019
Skills
- Adaptive and Creative
- Safe Food Handling Practices
- Managing Medical Practices
- First Aid
- Indirect Patient Care
Timeline
Clinic Assistant
Redwood Clinic
01.2023 - 08.2023
Team Leader
Boost Juice Bar
05.2022 - 02.2023
Barista Leader
Mcdonalds
08.2020 - Current
Business Services
ITE College East
N'levels
Xinmin Secondary School
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