Joyce Wong

• Monthly Salary SGD 3,500
• Industry Automobile / Automotive Ancillary / Vehicle
• Accident reporting (GEARS & EBAO)
• To conduct damage assessment
• Attend to surveyors
• Ordering of Spare Parts
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Documented and communicated timely claims information while supporting accurate outcomes.
• Determined proper course of action for claims processing.
• Gathered sensitive information to update customer profiles and help with appeals process.
• Examined claims forms and other records to determine insurance coverage.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.

• Monthly Salary SGD 3,000
• Accident reporting (GEARS)
• To conduct damage assessment
• Attend to surveyors
• Ordering of Spare Parts
• Documented and communicated timely claims information while supporting accurate outcomes.
• Determined proper course of action for claims processing.
• Gathered sensitive information to update customer profiles and help with appeals process.
• Examined claims forms and other records to determine insurance coverage.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Checked documentation for accuracy and validity on updated systems.
• Verified client information by analyzing existing evidence on file.
• Prepared insurance claim forms or related documents and reviewed for completeness.

• Singapore
• Industry Automobile / Automotive Ancillary / Vehicle
• Responded to customer needs through competent customer service and prompt problem-solving.
• Responded to customer calls and emails to answer questions about products and services.
• Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
• Resolved concerns with products or services to help with retention and drive sales.

• Industry Automobile / Automotive Ancillary / Vehicle
• Handling / Marketing for In-House Brand
• Performed project organization and identification for successful project acquisition and implementation.
• Stocks Purchasing
• Works together as one with superior(s) n staff
• Liaised with clients and beneficiaries to negotiate for successful contract execution.

Monthly Salary SGD 2300 (exclude allowance)

• Escort celebrities when necessary
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.

• Administrators
• Industry Automobile / Automotive Ancillary / Vehicle
• Interacted with customers by phone, email, or in-person to provide information.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Monitored office supplies and made arrangements for restocking of low-stock items.
• Managed calendars and scheduled appointments to maintain smooth flow of operations.

• Industry Healthcare / Medical
• Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Organized patient records to research records, extract medical information and review records for completeness and accuracy.
• Prepared treatment rooms for patient examinations by setting up medical equipment.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Performed medical records management, including filing, organizing and scanning documents.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.