Joyce Soh

Responsible for providing comprehensive support services to students, mirroring those previously performed in the Student Support Services role, including

- Student support services (mirroring previous experience)
- FPS administration (Edutrust Criterion 4)
- Student Pass coordination

- Day to day operations

In-charge of WSQ courses (Baking and Culinary) from Enrolment, E-attendance to Grant process

Overseas workshops at Bukit Merah and Havelock 2 with 2 teams of staff

Register WSQ courses via SSG portal

Schedule classes

Arrange corporate class for companies event and local government school eg team bonding

In-charge of Student Support for School of Higher Education

Compliance to Edutrust requirement

• Company Overview: In Education Industry for 24 years
• Involved in Singapore Quality Class (SQC), CaseTrust, Enhance Registration Framework (ERF) and Edutrust Assessments for Private Education Institute
• In-charge of Edutrust Criterion 4
• Student Admission + Attendance monitoring)
• Day to day operations
• In-charge of Liberty Insurance for Fee Protection Scheme (FPS) and Student Medical Group renewal
• Assist students to claim Student Medical Insurance (Hospitalisation)
• In-charge of Students Admission
• Issue Letter of Offer to students
• Upload student Pass via Solar Plus+
• Arrange students to complete Student Pass Formalities at ICA
• Generate Student Contracts
• Issue Tax/Receipts via MYOB/SMS
• Purchase FPS and update File 1
• In-charge of Refund Policy
• Update students' information via Student Management System (SMS) from AG Polytronics Pte Ltd
• In-charge of ICA process from new application, renewal to cancellation
• Classrooms deployment
• Generate course fee scheme
• Generate course fee instalment scheme
• In-charge of Holiday Programme - students from Thailand, Taiwan, China, Indonesia, Mongolia etc
• Reports to submit:

CPE FPS File 1 Report

CPE Quarterly Report

CPE Annual Report

ICA monthly low attendance

• In Education Industry for 24 years
• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.