Joyce Ong
Summary
Proactive and results-driven, my tenure at Lenskart honed my sales expertise and customer service acumen, significantly enhancing customer satisfaction and loyalty. Skilled in teamwork and problem-solving, I excel in high-stress environments, consistently boosting store performance through strategic upselling and exceptional client service.
Overview
1
1
year of professional experience
Work History
Sales Associate
Lenskart
09.2023 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
N Level -
Dunearn Secondary School
11.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- Upselling
Accomplishments
- Awarded “Employee of the Month” in year.
- Exceeded monthly quota number times.
- Increased productivity number% by implementing several process improvements.
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Sales Associate
Lenskart
09.2023 - Current
N Level -
Dunearn Secondary School