Joyce Loo Sie Enn
Summary
Operations professional with comprehensive expertise in managing and maintaining operational systems. Proven ability to enhance operational efficiency and ensure safety protocols are followed. Known for strong team collaboration and adaptability to evolving operational needs, leveraging technical skills and problem-solving capabilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operation Technician
MITSUBISHI CHEMICAL METHACRYLATES SINGAPORE
01.2023 - Current
- Operated and maintained equipment to ensure optimal performance and minimize downtime.
- Conducted routine inspections to identify and resolve operational issues promptly.
- Collaborated with team members to streamline workflow processes, enhancing overall efficiency.
- Assisted in training new technicians on safety protocols and operational procedures.
- Implemented quality control measures to uphold product standards and reduce defects.
- Responded swiftly to equipment malfunctions, minimizing disruption to production schedules.
- Optimized operations efficiency by streamlining processes and implementing innovative solutions.
- Reduced equipment downtime through regular maintenance checks and swift troubleshooting.
- Played a crucial role in emergency response planning, minimizing impact on business continuity during unforeseen events.
- Collaborated on cross-departmental projects for improved operational performance and resource allocation.
- Participated in monthly committee meetings to discuss safety challenges and solutions.
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Conducted risk assessments to identify areas needing improvement, leading to a safer work environment.
- Inspected worksites, practices, and gear for compliance with established safety standards.
Event Organizer
Comic Con Singapore
01.2021 - Current
- Led planning and execution of diverse events, ensuring alignment with client objectives and expectations.
- Coordinated logistics including venue selection, catering, and transportation to enhance attendee experience.
- Developed and maintained event budgets, optimizing resource allocation for maximum impact.
- Managed vendor relationships, negotiating contracts to secure favorable terms and services.
Event Organizer Anime Festival Asia
SOZO
01.2021 - 11.2023
- Coordinated logistics for various events, ensuring seamless execution and adherence to timelines.
- Developed event themes and layouts, enhancing guest experience through creative design.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Led on-site teams, providing direction and support to ensure successful event outcomes.
Service Crew
Gurkha Palace/Everest Kitchen
01.2020 - 01.2021
- Delivered exceptional customer service by responding promptly to inquiries and resolving issues.
- Collaborated with team members to maintain smooth workflow during peak service hours.
- Assisted in inventory management, ensuring stock levels met operational needs consistently.
- Trained new staff on standard operating procedures and best practices for food preparation.
- Enhanced customer satisfaction by consistently maintaining cleanliness and organization of dining areas.
- Implemented process improvements that reduced wait times and optimized service efficiency.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Service Crew
SEONGGONG Pte Ltd
01.2020 - 01.2021
- Seorae Korean Charcoal BBQ
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
Zhenghua Primary School
01.2012
Chemical Process Technology - Chemical Process Technology
ITE East
01.2018
N Level -
Chestnut Drive Secondary School
01.2016
Chemical Processs Tech - Chemical Engineering
ITE East
10-2025
Skills
- Skilled in creating documents, spreadsheets, and presentations using Microsoft Office
- Adobe Photoshop proficiency
- Adobe Lightroom proficiency
- Experienced in animation arts using Clip Studio Paint
- Adobe Illustrator
- Adult advanced first aid
Accomplishments
-St John Ambulance Brigade School National Day Parade Commander 2014
-First Aid and Nursing Competition Commander 2014 & 2015
-St John Ambulance Brigade Walkathon
-Info Com Club AVA Duty and Photography for all school events
-St John Ambulance Brigade First Aid Duty for all sports events
Courses / Achievements / Awards
-Achieving a GOLD for St John Ambulance Brigade CCA
- Senior Staff Sergeant of St John Ambulance Brigade
-Basic First Aid and AED Course
-Adult Advance First Aid and AED Course 2013(Renew on 2016)
-SANA Badge Scheme Course – Singapore Anti-Narcotics Association
-Advance Drill Instructor Course (St John Ambulance Brigade)
-Info Com Club StrITwise® Challenge Competition 2015 - Ngee Ann Polytechnic
-Info Com Club Photography Competition 2016-Raffles Girl
-Info Com Club Videography and Animation Competition N.E Mation 2013-2015
-National Youth Fencing 2016
Certification
- Achieving a GOLD for St John Ambulance Brigade CCA
- Senior Staff Sergeant of St John Ambulance Brigade
- Basic First Aid and AED Course
- Adult Advance First Aid and AED Course 2013 (Renew on 2016)
- SANA Badge Scheme Course – Singapore Anti-Narcotics Association
- Advance Drill Instructor Course (St John Ambulance Brigade)
- Info Com Club StrITwise Challenge Competition 2015 - Ngee Ann Polytechnic
- Info Com Club Photography Competition 2016 - Raffles Girl
- Info Com Club Videography and Animation Competition N.E Mation 2013-2015
- National Youth Fencing 2016
Language Abilities
Spoken - Chinese (good)
Spoken - English (good)
Written - Chinese
Written - English
References
Miss, Siti, ICT Club Teacher, +65 90232750
Hobbies and Interests
Pastry Baking, Food Art, Rock climbing, Fencing, Drawing animated characters, Photography, Art (Animation and different elements of art), Archery, Kendo
Disclaimer
Thank you in advance, for your attention and consideration of my application
Hobbies
Pastry Baking
Food Art
Rock climbing
Fencing
Drawing animated characters
Photography
Art (Animation and different elements of art)
Archery
Kendo
Timeline
Operation Technician
MITSUBISHI CHEMICAL METHACRYLATES SINGAPORE
01.2023 - Current
Event Organizer
Comic Con Singapore
01.2021 - Current
Event Organizer Anime Festival Asia
SOZO
01.2021 - 11.2023
Service Crew
Gurkha Palace/Everest Kitchen
01.2020 - 01.2021
Service Crew
SEONGGONG Pte Ltd
01.2020 - 01.2021
Zhenghua Primary School
Chemical Process Technology - Chemical Process Technology
ITE East
N Level -
Chestnut Drive Secondary School
Chemical Processs Tech - Chemical Engineering
ITE East
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