Joyce Lin
Operations Manager
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work History
Operations Manager
ConvaTec
09.2017 - Current
- Implemented process improvement to management distributors for 4PL logistic , optimize procedures for higher efficiency and help sales department evolve and grow .
- Prepared annual budgets with FA controler to prevent overages.
- office and facilities administration
- cooperative with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- arrangement with HR head for training course to enhance employee performance and boost employee productivity.
- develop new methods, practices and systems to reduce turnaround time.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics. ex . regularly come out inventory alert report to prevent shortage and PO suggestion.
- Increased profit by streamlining operations. work out the short-expiry inventory track report to enhance marketing program.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Evaluated suppliers to maintain cost controls and improve operations.
- Identified procedure or process changes required to improve performance and productivity.
BD Deputy Director
ARICH Enterprise Co., Ltd.
02.2002 - 08.2017
- Delivered services to customer locations within specific timeframes.
- Worked with customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Business development for Pharmaceutical distribution & logistic service. (Pfizer / Bayer / Takeda J&J)
- Logistic management and operations. Cold-Chain product management, License renew and management(PIC/s, GMP,GDP).
- Customer service management, department training program follow
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- work flow re-engineering and ERP implement as Senior IT manager. build up DR site and drill annual.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
IT Manager
Asia satellite telecommunication Co.
11.2000 - 01.2002
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Oversaw IT department operations and training.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
IT Manager
CB CERATIZIT TAIWAN CO., LTD
06.1998 - 10.2000
- Oversaw IT department operations and training.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Project Manager
Kangyi System Integration Co., Ltd.
05.1995 - 06.1998
- Developed and initiated IT projects, managed costs and monitored performance.
- Maintained relationships with customers to lower costs and diversify best IT solution .
- Developed project management roadmap to define project objectives, timelines and milestones.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Designed, documented and executed system upgrades and patch management using update manager.
Education
Business Administration And Management
ChungYu Business Management College
Keelung 09.1981 - 06.1986
Skills
Logistics Management
Business Development
Distribution center management
Operations management
Cross-functional communications
Purchasing and procurement
Supply Chain Management
Management information systems
Timeline
Operations Manager
ConvaTec
09.2017 - Current
BD Deputy Director
ARICH Enterprise Co., Ltd.
02.2002 - 08.2017
IT Manager
Asia satellite telecommunication Co.
11.2000 - 01.2002
IT Manager
CB CERATIZIT TAIWAN CO., LTD
06.1998 - 10.2000
Project Manager
Kangyi System Integration Co., Ltd.
05.1995 - 06.1998
Business Administration And Management
ChungYu Business Management College
09.1981 - 06.1986