Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Personal Traits
Dateavailability
References
Additional Information
Timeline
Generic

Joyce Leong

Summary

A seasoned and passionate Human Resource practitioner with over 15 years of experience across Real Estate Consulting, Hospitality, Service, and Education sectors, both in local public-listed companies and multinational corporations. I bring extensive regional exposure and a proven track record in Employee Engagement, Diversity & Inclusion, Talent Management, Business Partnering, Training & Development, and Compensation & Benefits.

Passionate about leveraging technology to create a dynamic and inclusive workplace culture that supports business growth and employee development.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Manager, Human Resource

Singapore Sports School
09.2023 - Current
  • Oversee all aspects of Group HR operations, including talent acquisition, learning & development, compensation & benefits, and employee relations.
  • Develop and implement HR strategies in alignment with school objectives and growth plans.
  • Review and align all HR policies, processes, and HR systems.
  • Provide advisory and guidance on labour law and HR-related matters to senior management and stakeholders.
  • Manages all performance management matters- disciplinary and grievances issues.
  • Review salary and promotion recommendation proposals.
  • Establish diversity and inclusion initiatives, promoting a positive work environment that values all employees' unique contributions.

Associate Director

Edmund Tie & Company (SEA) Pte Ltd
01.2021 - 09.2023
  • Oversee all aspects of Group HR operations, including talent acquisition, learning & development, compensation & benefits, and employee relations.
  • Drive talent acquisition strategies to attract top talent through various sourcing channels and campus recruitment initiatives.
  • Develop and implement comprehensive compensation & benefits programs to ensure market competitiveness and employee retention.
  • Spearhead employee engagement initiatives, resulting in a significant increase in overall employee satisfaction.
  • Provide strategic HR support to stakeholders across multiple offices in the Southeast Asia region.
  • Oversee annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.

Assistant Manager

Australian International School
03.2020 - 12.2020
  • Managed full HR lifecycle processes for 550 employees, including talent acquisition, expatriate management, and performance management.
  • Implemented digital onboarding & offboarding processes, streamlining HR operations and enhancing efficiency.
  • Acted as a COVID-19 champion, implementing pandemic guidelines and processes aligned with government policies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Mentored staff member in their professional development by offering guidance/support in their assigned roles.

Manager, Human Resource

Singapore Art Museum
10.2019 - 02.2020
  • Provided operational HR support, including manpower planning, talent acquisition, compensation & benefits, training and development and employee engagement.
  • Implemented effective HR policies and processes to align with organizational goals and objectives.
  • Oversee benefits administration, ensuring accurate payroll processing and timely communication to employees.

Head of Human Resource

Hwa Chong International School
09.2015 - 09.2019
  • Oversee all HR functions for 150 employees, including talent acquisition, compensation & benefits, training and development, employee engagement and performance management.
  • Successfully implemented attractive employee benefits packages to reduce staff turnover by 20%.
  • Managed savings of $100K on the training budget through strategic planning and resource optimization.
  • Established strong relationship with key stakeholders to ensure alignment of HR goals with business objectives.
  • Implemented effective performance management systems for ongoing employee development and growth.
  • Managed annual budgeting process for the human resources department, ensuring sufficient allocation of resources towards strategic initiatives.
  • Managed complex employee relations issues, resulting in improved workplace harmony and satisfaction.

Human Resource Manager

DTZ Debenham Tie Leung (SEA) Pte Ltd
05.2012 - 09.2015
  • Managed a team of 5 HR professionals in providing full HR services to DTZ Group with 380 employees across Singapore and the Asia-Pacific region.
  • Led the full spectrum of HR functions, including manpower planning, talent management, compensation & benefits, training & development, and PDPA compliance.
  • Acted as the interim HR Director, overseeing all HR operations in the absence of the HR Director.
  • Developed and implemented HR SOPs for Singapore and Indonesia offices, ensuring standardized processes and compliance.
  • Established strategic partnerships with educational institutions for talent pipeline development.
  • Formulated new HR & PDPA policies to align with regulatory requirements and organizational goals.
  • Successfully led the closure of the Indonesia office, ensuring smooth transition and compliance with legal obligations.

Senior Human Resource Executive

Epicentre Holdings Limited
05.2008 - 05.2012
  • Managed HR functions for Epicentre Group with 17 outlets across Singapore, Malaysia, and China.
  • Handled recruitment & staffing, compensation & benefits, performance management, and employee relations.
  • Handled payroll processing for 200 employees and facilitated payroll for Malaysia and China outlets.
  • Took charge of HR operations during the absence of the HR Manager for 6 months, ensuring continuity and efficiency.
  • Developed and implemented HR Manual, Staff Handbook, and HR & Payroll SOPs, enhancing operational effectiveness.
  • Integrated Time Attendance Management Program with HRIS, streamlining attendance tracking and payroll processing.

Human Resource Executive

Hitachi Asia Limited
02.2008 - 05.2008
  • Perform full spectrum of payroll and benefits function including processing of salaries for 550 headcount.

HR & Payroll Supervisor

Borders Pte Ltd
06.2004 - 02.2008
  • Oversee recruitment, payroll, and benefits functions for 250 employees across multiple retail outlets.
  • Developed and implemented HR handbook and policies, ensuring compliance and consistency.
  • Acted as the HR Manager independently for one year, demonstrating leadership and decision-making capabilities.

Education

IHRP Certified Professional -

IHRP
01.2024

Bachelor of Commerce in Management & Human Resource Management -

Murdoch University, Australia
09.2014

Diploma in Human Resource Development -

PSB Academy
12.2000

Skills

  • Talent Acquisition & Management
  • Business Partnering
  • Employer Branding
  • Social Media Engagement
  • Stakeholder Management
  • Compliance Management
  • Leadership
  • Communication
  • Coaching
  • Diversity initiatives

Certification

  • IHRP - Certified Professional 2024
  • Data Protection Officer Course 2015
  • Workplace Health Promotion for facilitators 2014


Accomplishments

  • Crisis Management during COVID-19, implement Business Continuity Plan, set up Safe Management Task team.
  • Improved employee engagement which increased from 55% (2021) to 80% (2022) through annual employee engagement surveys
  • Improved employee retention rates from 25% to 10% in a highly competitive service environment to increase business productivity
  • Managed savings of $10K on employee Insurance plan despite having high claims ratio
  • Set recruitment, payroll and training KPIs to create ownership and responsibility for the team. This results in positive outcome and increase work productivity
  • Stabilised & reduced HR attrition rate by 50% after introducing creative freedom to the team
  • Successfully implemented a new HRIS and completed data migration within a short timeframe of 2 months
  • Successfully launched a digital onboarding & offboarding process, automated electronic personal files, HR & payroll files
  • Implemented work from home policy which increase work productivity and reduce staff turnover
  • Implemented Employee Assistance Programme to provide mental well-being as part of the wellness program
  • Implemented Mentorship Programme which inculcates the culture of continuous learning and belonging

Personal Traits

  • Highly motivated
  • Assertive
  • Empathic and good listening ear
  • High level of professional integrity in all aspects of work and conduct

Dateavailability

January 2025

References

Available upon request

Additional Information

TECHNICAL COMPETENCIES

Proficient in Microsoft office, Frontier HR, Meloiris, Times software, Easypay Enterprise, Prosoft, Social Media recruitment tools

Timeline

Senior Manager, Human Resource

Singapore Sports School
09.2023 - Current

Associate Director

Edmund Tie & Company (SEA) Pte Ltd
01.2021 - 09.2023

Assistant Manager

Australian International School
03.2020 - 12.2020

Manager, Human Resource

Singapore Art Museum
10.2019 - 02.2020

Head of Human Resource

Hwa Chong International School
09.2015 - 09.2019

Human Resource Manager

DTZ Debenham Tie Leung (SEA) Pte Ltd
05.2012 - 09.2015

Senior Human Resource Executive

Epicentre Holdings Limited
05.2008 - 05.2012

Human Resource Executive

Hitachi Asia Limited
02.2008 - 05.2008

HR & Payroll Supervisor

Borders Pte Ltd
06.2004 - 02.2008

IHRP Certified Professional -

IHRP

Bachelor of Commerce in Management & Human Resource Management -

Murdoch University, Australia

Diploma in Human Resource Development -

PSB Academy

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