JOYCE ASUERO GAGUI
Singapore
Summary
Results-driven Senior Sales Associate with a passion for fashion. Proven ability to create a luxurious shopping experience and build long-term customer loyalty. Seeking a challenging role in a fashion-forward company.
Overview
21
21
years of professional experience
Work History
Senior Sales Associate
SPORTS FASHION PTE LTD
03.2023 - Current
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Generated sales leads and cold called potential customers.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
SALES EXECUTIVE
Marks & Spencer (Al-Futtaim)
11.2019 - 08.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needs requirements.
SALES EXECUTIVE
Zara (Aryan Sea Pte Ltd)
05.2018 - 10.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
SALES ASSOCIATE
J & R Bossini Fashion Pte Ltd
06.2012 - 11.2012
- Maintaining a high level of customer service at all times
- Acknowledge and greet the customers promptly with a smile
- Prioritize assisting customers over other tasks
- Assess needs by responding to customer cues
- Offer solutions for out-of-stock items
- Follow up with customers to see if they need additional assistance
- Process and follow up customer orders and exchanges
- Ensure a high level of merchandising visual and cleanliness
- Ensure stock is always replenished and accounted for
SALES ASSOCIATE
Giordano Original (S) Pte Ltd
04.2010 - 03.2011
- Greeting Customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating Cash Register, managing financial transactions
- Achieving established goals
- Increasing in store sales
- Superior product knowledge
- Maintaining orderly appearance throughout the sales floor
- Introducing promotion and opportunities to customers
- Cross-selling products to increase purchase amounts
- Assists customers with their needs
- Resolves customer's concern
- Ensures proper delivery of goods
- Utilizes cash register in transaction with customers
- Set ups new display to promote new product for sale
ASSISTANT SHOP MANAGER
Kamayan Restaurant & Internet Cafe
07.2007 - 03.2008
- Engages in Strategic Planning
- Assists customers with their needs
- Resolves customer concerns
- Ensures proper delivery of foods
- Utilizes cash register in transactions with customers
- Set-ups new displays to promote new product for sale
- Monitors and generate daily and monthly sales report
ASSISTANT SHOP MANAGER
ABC Bargain Centre
05.2007 - 07.2007
- Prepared Strategic Planning
- Assisted in on-site promotions
- Sold merchandise to customers
- Organized social events that enhanced sales goals
- Utilized cash register in transactions with customers
- Assisted customers with their needs
- Resolved customer concerns
- Ensured proper delivery of products
- Set-up new displays that promoted new products for sale
DATA ENCODER
Hitachi Global Technologies
07.2005 - 05.2007
- Encoded data for all the shipment product
- Engaged in monitoring of products
- Generated reports for annual meeting
- Complied and submitted the demand reports
- Maintained the division's central filing system
LACOSTE FRAGRANCE
Rustan's Marketing Corporation
10.2003 - 05.2004
- Monitored and generated daily sales report in various shop
- Resolved customers concerns
- Conducted annual inventory in all branches
- Prepared monthly sales reports
- Prepared Strategic Planning
Education
Bachelor of Science in Elementary Education -
Minor: English
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Knowledgeable in using Internet explorer and in sending e-mails
- Knowledgeable in using store cash register system
- Product Knowledge
- Cold calling skills
- CRM proficiency
- Strategic selling
- Objection handling
- Solution selling
- Sales Presentations
Careerrelatedexperience
- SALES EXECUTIVE, 11/2019, 08/2021, Marks & Spencer (Al-Futtaim), Paragon Mall, Orchard, Singapore, Greeting Customers, responding to questions, improving engagement with merchandise and providing outstanding customer service., Operating Cash Register, managing financial transactions, Achieving established goals., Increasing in store sales., Superior product knowledge., Maintaining orderly appearance throughout the sales floor., Introducing promotion and opportunities to customers., Cross-selling products to increase purchase amounts., Assists customers with their needs, Resolves customer's concern, Ensures proper delivery of goods, Utilizes cash register in transaction with customers, Set ups new display to promote new product for sale
- SALES EXECUTIVE, 05/2018, 10/2019, Zara (Aryan Sea Pte Ltd), Vivo City Mall, Harbourfront, Singapore, Greeting Customers, responding to questions, improving engagement with merchandise and providing outstanding customer service., Operating Cash Register, managing financial transactions, Achieving established goals., Increasing in store sales., Superior product knowledge., Maintaining orderly appearance throughout the sales floor., Introducing promotion and opportunities to customers., Cross-selling products to increase purchase amounts., Assists customers with their needs, Resolves customer's concern, Ensures proper delivery of goods, Utilizes cash register in transaction with customers, Set ups new display to promote new product for sale
- SALES ASSOCIATE, 06/2012, 11/2012, J & R Bossini Fashion Pte Ltd, Nex Mall, Serangoon, Singapore, Maintaining a high level of customer service at all times, Acknowledge and greet the customers promptly with a smile, Prioritize assisting customers over other tasks, Assess needs by responding to customer cues Offer solutions for out-of-stock items, Follow up with customers to see if they need additional assistance, Process and follow up customer orders and exchanges, Ensure a high level of merchandising visual and cleanliness, Ensure stock is always replenished and accounted for, Maintaining a high level of customer service at all times, Acknowledge and greet the customers promptly with a smile, Prioritize assisting customers over other tasks, Assess needs by responding to customer cues Offer solutions for out-of-stock items
- SALES ASSOCIATE, 04/2010, 03/2011, Giordano Original (S) Pte Ltd, Hougang Mall, Singapore, Greeting Customers, responding to questions, improving engagement with merchandise and providing outstanding customer service., Operating Cash Register, managing financial transactions, Achieving established goals., Increasing in store sales., Superior product knowledge., Maintaining orderly appearance throughout the sales floor., Introducing promotion and opportunities to customers., Cross-selling products to increase purchase amounts., Assists customers with their needs, Resolves customer's concern, Ensures proper delivery of goods, Utilizes cash register in transaction with customers, Set ups new display to promote new product for sale
- ASSISTANT SHOP MANAGER, 07/2007, 03/2008, Kamayan Restaurant & Internet Cafe, Tanjong Pagar Road, Singapore, Engages in Strategic Planning, Assists customers with their needs, Resolves customer concerns, Ensures proper delivery of foods, Utilizes cash register in transactions with customers, Set-ups new displays to promote new product for sale, Monitors and generate daily and monthly sales report
- ASSISTANT SHOP MANAGER, 05/2007, 07/2007, ABC Bargain Centre, West Mall, Singapore, Prepared Strategic Planning, Assisted in on-site promotions, Sold merchandise to customers, Organized social events that enhanced sales goals, Utilized cash register in transactions with customers, Assisted customers with their needs, Resolved customer concerns, Ensured proper delivery of products, Set-up new displays that promoted new products for sale
- DATA ENCODER, 07/2005, 05/2007, Hitachi Global Technologies, Biñan, Sta. Rosa, Laguna, Encoded data for all the shipment product, Engaged in monitoring of products, Generated reports for annual meeting, Complied and submitted the demand reports, Maintained the division's central filing system
- LACOSTE FRAGRANCE, 10/2003, 05/2004, Rustan's Marketing Corporation, Makati, Philippines, Monitored and generated daily sales report in various shop, Resolved customers concerns, Conducted annual inventory in all branches, Prepared monthly sales reports, Prepared Strategic Planning
Personal Information
- Number of Children: 2
- Date of Birth: 03/30/83
- Nationality: Filipino
- Marital Status: Married
- Religion: Roman Catholic
References
Available upon request
Languages
English
Timeline
Senior Sales Associate - SPORTS FASHION PTE LTD
03.2023 - Current
SALES EXECUTIVE - Marks & Spencer (Al-Futtaim)
11.2019 - 08.2021
SALES EXECUTIVE - Zara (Aryan Sea Pte Ltd)
05.2018 - 10.2019
SALES ASSOCIATE - J & R Bossini Fashion Pte Ltd
06.2012 - 11.2012
SALES ASSOCIATE - Giordano Original (S) Pte Ltd
04.2010 - 03.2011
ASSISTANT SHOP MANAGER - Kamayan Restaurant & Internet Cafe
07.2007 - 03.2008
ASSISTANT SHOP MANAGER - ABC Bargain Centre
05.2007 - 07.2007
DATA ENCODER - Hitachi Global Technologies
07.2005 - 05.2007
LACOSTE FRAGRANCE - Rustan's Marketing Corporation
10.2003 - 05.2004
FELIX O. ALFELOR SR. FOUNDATION COLLEGE - Bachelor of Science in Elementary Education,
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