JOYANNE ONG

Managed Payroll, Benefits, and EOR Management for the Asia Pacific and Japan (APJ) region, while providing support for global special projects.

Payroll:

• Verified timesheets and administered payroll data for Singapore, Malaysia, Australia and Saudi Arabia using Deputy and ADP, ensuring accuracy and compliance.
• Collaborated with ADP representatives on payroll changes, improving efficiency.
• Managed end-to-end payroll processes, including tax report submissions, for global workforce.
• Implemented and maintained global payroll best practices, enhancing operational efficiency.
• Prepare and submit monthly payroll journals for all APJ entities to Finance Team
• Worked with HR Generalist in attending to payroll related queries
• Assisted with annual audits ensuring relevant HR and payroll data provided in a timely manner
• Collaborated with regional HR Team to implement and maintain payroll best practices for enhanced efficiency.

Benefits:

• Recommended compliant benefits programs, considering employee needs and legal compliance.
• Supported management’s decision-making process by analyzing benefit options and predicting future costs.
• Informed employees of benefit usage through preparation and distribution of benefit reports.
• Administered all employee benefit programs, managing enrollments and terminations.

EOR Management:

• Supported Payroll & Benefits Director in Global EOR Management, facilitating communication.
• Bridged communication between DEEL and APJ HR Team.
• Verified and processed DEEL monthly invoices for Finance verification and payment processing.
• Assisted employees in expediting inquiries on DEEL-related issues, ensuring timely resolution.
• Liaised with ATA on employment matters, including work pass renewal and salary matters for Foreign Employees in Thailand.
• Verified ATA invoices for accurate salary processing.

Special Projects:

• Contributed to regional and global payroll projects for enhanced service delivery and improved employee experience.

HR Administration:

• Collaborated with managers to identify and address employee relations issues.
• Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
• Create and manage annual manpower budgets, ensuring alignment with organizational financial goals.
  Monitor and report on budget variances.

Achievements:

• Streamlined and automated an intricate administrative payroll process using Google Spreadsheets macros, significantly reducing time expenditure.
• Participated in Salary revision as part of Global HR Team's Total Rewards initiatives.
• Created an internal benefits coverage overview for global HR functions, facilitating better support for each function.

Heading People & Culture Department to drive the people strategy and cultivate values-aligned corporate culture.

• Managed end-to-end recruitment processes, ensuring the acquisition of top talent.
• Advised and coached Department Heads to enhance capabilities and people management skills.
• Provided expert guidance on People Operations policies, employment legislation, and employee relations.
• Led initiatives to innovate and drive People Operations in a dynamic, rapidly growing esports company.
• Designed orientation programs, conducted performance reviews, and facilitated on-the-job training.
• Coordinated with senior leadership to implement fresh solutions into business strategies.
• Conducted company-wide town hall meetings to foster transparency and communication.
• Utilized digital systems for efficient payroll and benefit program management.
• Successfully facilitated company expansion into Malaysia and relocated operations to a new, larger office.
• Introduced new HR policies, employee benefits, and provided Notion training for improved work efficiency.
• Managed payroll operations, ensuring pay is processed on time, accurately, and in compliance with government regulations.

Achievement:

• Facilitated company expansion into Malaysia.
• Successfully sourced and relocated local operations to a new, larger office.
• Introduced and established new HR policies and employee benefits.
• Implemented and provided training on Notion to improve work efficiency.

Reason of Leaving: Accepted a more lucrative opportunity.

Heading the HR Department for full HR Spectrum, some responsibilities includes:

• Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
• Managed employee disputes by employing conflict resolution techniques.
• Guided leaders and employees on company policies, programs, benefits, and salary administration.
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
• Sourced and screened candidates for all roles and worked with hiring managers to coordinate interviews, offers and onboarding.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Motivated employees through special events, incentive programs and constructive feedback.
• Conducted company-wide town hall meetings to convey updates.
• Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
• Calculated payroll deductions by accurately using Times Software and processed payroll to meet preset requirements.
• Responsible for foreign workers' work passes including new application and renewal of Work Permit, S Pass & EP
• Performed end-to-end payroll processing and income tax submission for all employees, Payroll headcount: 50

Achievements:

• Introduced and upgraded HR Function into HRIS (TimeSoft)
• Implement policies to meet MOM guidelines and improve quality of work-life for employees.
• Revamp Employee Handbook and Intranet to allow employees to refer at own convenience.
• Streamline and automate recruitment processes
• Introduced Employee Surveys to better measure employee happiness

Reason of Leaving: Relocating to further area due to family reasons.

• Lead HR Business Partner Team of 3.
• Lead Employee Relation, Engagement, Internal Communications, and Reward and Recognition programmes.
• Ensure employee relation matters such as termination & dismissal, exit interviews, whistleblowing, grievances, disciplinary issues, work injuries, legal cases, etc, are well monitored and timely updated.
• Conduct Monthly Employee Survey and other engagement surveys, and generate analysis report for management meeting.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
• Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
• Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
• Participate in the implementation of HR policies and processes.
• Conduct workshops to equip line managers with the knowledge of people handling, grievance handling, performance appraisal execution, TMS administration, etc
• Conduct outlet visits and present visitation report.
• Oversaw investigations into discrimination, fraud or other workplace claims.
• Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
• Mediated discussions between employer and employee representatives in attempt to reconcile differences.
• Interpreted and advised on labor relations policies and previously negotiated agreements.
• Promoted and enabled necessary changes to align operations with strategic plans.
• Reduced workers' compensation claims by instituting corporate safety training program.
• Investigated and processed workplace injury and insurance claims for employees
• Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement.
• Forecast and developed welfare and engagement budget and ensure expenditure are within budget
• Facilitate ISO22000 Audit

Personal Achievements:

• Revamped and improved on the on-boarding and orientation process.
• Implemented e-Employee Handbook to replace hardcopy Handbooks.
• Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
• Simplified and cut down survey report generation time by tapping on Power BI.

Reason of Leaving: Experiencing a significant pay cut due to COVID-19, making it challenging to sustain enough savings to secure for HDB loan.

• Reported directly to Finance Manager & Group MD Full Spectrum of HR & Admin functions
• Operational Administration
• Office and Uniform Management
• Introduced new corporate benefit – Corporate Mobile Plan
• Introduced Medical Vendor to improve on current employee medical benefit system
• Fine tune HRIS on new ERP system
• Performed end-to-end payroll processing for all employees, Payroll headcount: 100

Reason of Leaving: Seeking an opportunity that offers increased challenges and learning experiences within the HR domain.

Support Singapore Group HR duties for 4 entities. Responsibilities are as follows but not limited to:

• Reported directly to Head, HR & Admin, S.E.A.
• Learning & Development
• Talent Management
• Liaised with all BU Heads to develop Training Budget
• Career Events, Internship, Recruitment Coordination On boarding, Induction and Orientation, Exit Clearance
• Responsible for foreign workers' work passes including new application and renewal of Work Permit, S Pass & EP
• Reviewed time records and carried out end-to-end payroll process for Part-Time Employees and Interns, Payroll headcount: 20
• Reviewed and verified time records for foreign contract workers (10 headcount) before liaising and coordinating with various payroll vendors for payroll processing
• Performance Management
• Others ad-hoc matters
• Nominated as Committee Member for JOS Sales Kick-off Programme 2018

Reason of Leaving: Pursuing a more attractive offer and enhanced opportunities.

Responsible for Bottomslim (Local and Malaysia) and support 2 other entities in full HR spectrum. Responsibilities are as follows but not limited to:

• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Interviewed, offered and onboarded selected talents to the company
• Responsible for foreign workers' work passes including new application and renewal of Work Permit, S Pass & EP
• Performed end-to-end payroll processing and income tax submission for all employees, SG Payroll headcount: 70, MY Payroll headcount: 12

Achievements:

• Presented a proposal to the Managing Director for enhancing the current HR Strategy. Resulting actions include adjustments to staff remuneration packages, approval of staff training initiatives, and enhancements to existing employee benefits.
• Implemented Sales Training Programme for company
• Improved Employee Benefits through Employee Survey

Reason of Leaving: Pursuing new challenges and broader exposure within the field of HR while actively seeking enhanced career opportunities.