Joy Won
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Beauty French Enterprise
04.2022 - 07.2023
- Liaised with sales team, management, and stakeholders (e.g., various e-commerce channels) to better understand customer needs and recommend appropriate solutions.
- Handled customer relations inquiries and issues, enabling quick resolution, and client satisfaction professionally.
- Monitored and adjusted inventory levels to meet customer needs and demands across different outlets.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
Admin Manager
Bonjour Cosmetics
04.2018 - 04.2022
- Supervised staff and delegated tasks to maintain positive, productive administrative operations across 3 outlets.
- Independently liaised with customer, vendor and stakeholder relations (e.g., MOM, IRAS, outsourced accounting, tenant, landlords) for smooth operations and communication flows.
- Identified opportunities to streamline processes and led the implementation of digital IT solutions to improve office operations and efficiency.
- Oversaw product inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed financial accounts (AR/AP/GST/Income Tax), and generated reports for company database.
- Prepared and maintained human resources regulatory compliance with manpower laws.
Admin Executive
Bonjour Cosmetics
04.2017 - 04.2018
- Performed administrative and human resources functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Collected data, input records and protected electronic files. Including creating, updating and maintaining records and file for compliance.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
Education
Diploma - Retail (Operations)
Ingenious Corporate Training Pte. Ltd.
Singapore01.2022
Diploma - Commerce - Finance & Banking (Incomplete)
Kaplan Higher Education Academy
Singapore10.2016
GCE 'O' Levels -
City College Singapore
Singapore12.2014
GCE 'N' Levels -
Chong Boon Secondary School
Singapore12.2012
Skills
- Administrative and HR Support
- Daily Business and Operations Management
- Customer Support
- Staff Management
- Budgeting and Expense Monitoring (incl AP/AR)
- Project Implementation
Certification
National Infocomm Competency Framework (NICF) by IMDA and SSG - Integrated Marketing
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Sales Coordinator
Beauty French Enterprise
04.2022 - 07.2023
Admin Manager
Bonjour Cosmetics
04.2018 - 04.2022
Admin Executive
Bonjour Cosmetics
04.2017 - 04.2018
Diploma - Retail (Operations)
Ingenious Corporate Training Pte. Ltd.
Diploma - Commerce - Finance & Banking (Incomplete)
Kaplan Higher Education Academy
GCE 'O' Levels -
City College Singapore
GCE 'N' Levels -
Chong Boon Secondary School
National Infocomm Competency Framework (NICF) by IMDA and SSG - Integrated Marketing
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