Joy Tan
Singapore
Summary
Joy Shi En is a warm, open-minded, and sociable individual who thrives on connection, living fully in the moment and favoring cooperative, people-centered work. She values goodwill and "live and let live" philosophy, often being a calming presence who is tactful, understanding, and skilled at seeing things as they are. Known for her optimism and relaxed approach, she is admired for her adaptability and enjoyment of social interaction, although she has a low tolerance for routines and prefers to engage actively with others. Joy is attentive to people's needs, enjoys providing service, and is highly sensitive to appreciation, as she finds purpose in being of value to those around her. Consistent, realistic, and flexible, she embraces practical information to navigate the world and seeks roles where her dedication to harmony and positive results can be recognized.
Overview
12
12
years of professional experience
Work History
Sale Enablement Specialist
Schaeffler (Singapore) Pte Lte
06.2024 - Current
- Create, organize, and maintain PoC content, presentations, case studies and collateral to support different sages of the PoC cycle
- Develop & maintain department webpage and Viva Engage Community content together with marketing team
- Provide ongoing training and development sessions to keep the regional sales team informed on department products, competitive positioning, industry trends and best practices
- Identify and implement tools and technology (e.g., CRM, SFDC and Power BI) to streamline sales activities and increase efficiency and accuracy
- Analyze sales processes and workflows, making improvements as needed to enhance team productivity
- Track and analyze sale metrics
- Including assisting the team in collecting historical data on gross profit margins for products across different regions
- Assisting the team in aligning new selling price with the pricing team across regional offices and headquarters
- Identify the internal process and its execution
- Provide insights and reporting to sales leadership on key performance indicators, helping guide strategic decisions
- Work closely with marketing to ensure the creation of relevant, targeted content that aligns with sales needs
- GTM - Collaborate with product teams to stay up to date on product development and assisting on regional export control licensing requirements, gather market feedback, datasheet accessibility and ensure the sales team is equipped with accurate information
- Support (PR/PO) process, including creating purchase request to internal and external vendors
Centralized Sale Support Executive
NEC Asia Pacific Pte Ltd
02.2023 - 05.2024
- Fulfil sales orders, process sales orders and purchase orders and handle sales order inquiries
- Work with CSS Compilers/SSC to ensure operation efficiency
- Verify that the RAK selected by Sales is aligned to the Finance guidelines for revenue & cost recognition of the sales orders
- Coordinate with local Finance on Accounts Payable and Accounts Receivable matters if require
- Manage progress and development of accounts/projects, as well as quotations and tenders related to clients and partners
- Liaise closely with vendors to ensure the invoicing/costing is accurate with the costing sheets received and vendor documents
- Assist in raising Purchase Requisitions for vendors' purchases and link relevant expenses and costs to the Contracts/Projects and related tasks
- Liaise with CSS Compilers/SSC to modify, change and cancel orders
- Provide request, instruction, information, and data to CSS Compilers/SSC for smooth order processing, delivery, and billing in SAP system
- Ensure prompt and accurate billing & follow-up on disputes or issues to resolution
- Apply operational policies, standards, and procedures
- Involving GOVTECH Reconciliation Report, Monthly and Quarterly
- Daily E-invoice submission & submit invoice to customer portal, Ariba, Sesame etc
- Invoice Now Project Implementation
- Liaising with respective vendors to enhance their
Technical Sales Executive
Avnet Asia Pte Ltd
06.2022 - 02.2023
- Customer Account Creation in system; Ensure customer application form is filled in correctly & SOA Statement of Assurance
- Build relationships with customers; arrange regular calls and meetings with customer to introduce Avnet and myself
- Share information with customers on current market situation and brand we carry
- Work closely with FAE (engineer) to explore customer new project; arrange joint visit to customer's site with supplier and engineers; follow up closely with customer on the status after the meeting
- Introduce customer Avnet line card and services to ease current market supply chain crisis; offer alternative brand and part to resolve customer shortages
- Working with marketing to help customers on NPI build; request for FOC sample or sample buy for customer pilot run
- Formal & informal quotation to customer; provide customer pricing/SPQ/MOQ/lead time/cancellation window/ECCN# with term & conditions
- Submit government tender through portal or tender box
- Provide supplier memo; sending price increase/lead time stretch memo to customer from individual supplier
- Update customers which are parts being affected and advise them of the effective date
- RAM Request: helping customer to liaise with supplier for FA issue and arrange CN or one to one ex-charge
- AR issue: Having to help finance to follow up with customer overdue or coming to overdue payment
- Identify customer payment term and liaise with finance to help approve based on the details we obtain from customer
- E.g
- Annual Business estimated revenue, latest ACRA report, margin & open backlog
- Legal Term and Condition; liaising with our legal term on government bid and tender
- Help to work customer and our legal for final mutual agreement
- Coordinate training sessions and meetings between customers and suppliers
- Customer base (Mass market): AEM/Addvalue/Amplus/Brady/Digi SG/DSO/Daviscomms/Eutech/JSB/Life Technologies/Rapsodo/ST Eng Group/STYL/Sun Singapore System/XNERGY
Field Sale Representative
Arrow Electronics (S) Pte Ltd
02.2015 - 06.2022
- Investigates and resolves issues related with deliveries
- Manage RAM process returns and claims, including arranging for the return of damaged stock to vendors and issuing credit notes or replacements
- Support Sales and Marketing in addressing and resolving customer line-down situations
- Request quotation from supplier and marketing teams
- Handle customer BOM lists and quarterly contract pricing updates, ensuring customers are informed of the latest pricing available
- Collaborate closely with the field sales to achieve sale targets, monitoring sale results and assisting with internal issues such as order processing, delivery issues and Design Registration
- Utilize SFDC to identify new opportunities at both customer and product levels, and assist with generating reports
- Request sample on behalf of the customer to support their NPI or Prototype build
- Assist customers in sourcing for shortages and work with CSR on the pull-in request and supplier expediting
- Coordinate Forecast program with the team for Customer (Cricut Inc), managing their CM orders and shipment
- Develop strong relationships with the customers and understand their needs
- Managed a customer base primarily of EMS customers - Including: SCI/Celestica/Venture/PCI/Beyonics/Creative/PT Schnieder/Flextronics/Shenzhen Seastar/Shenzhen Kaifa/SP Manufacturing Pte Ltd/Advanced Manufacturing Corporation/SIIX Singapore/Cape Malaysia/Aztech/Allied Telesis and Microntronics Sdn Bhd/Cricut Inc/Creative/Addvalue
Customer Service Representative
Epcos Pte Ltd (Qualcomm)
04.2013 - 01.2015
- To be responsible for Key customer (Greater China & Apple) orders, handling activities including order entries, order confirmation, order dispatch, and urgent shipment
- To liaise with different region sales and product managers on critical pull-in and push-out
- Monitoring sale buffer orders cum inventory in HK hub
- Inventory management to ensure optimism stock level in consignment hub and factory
- Provide data analyses for incoming orders to management on bookings to project and steer product line planning
- Such as Stock development/Forecast Via Orders/Monthly Sale Forecast Estimation
- To coordinate customer return (RMA/Quality issue) and create credit and debit notes back to customer accordingly
- Liaising with planner and production for daily output projection for urgent pull in or line down the situation and provide an update to customers
- Work closely with the sales team for updates on the market situation, ramp up or slowdown in customer forecast
- Liaise with Shipping for urgent shipment and special shipment arrangements
Education
Bachelor of Arts - Business Administration And Management
The University of Nottingham
United Kingdom06-2005
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Sale management
- Sale Operation
Accomplishments
Initiating for Project - Proof of Concept
- Ensuring the execution and implementation of the Asia Pacific strategy across sub-regions (India/Korea/Japan/SEA/Pacific). The AP team traveled throughout the region to conduct internal and external workshops for both internal teams and service partners.
These workshops emphasized profiling and approaching customers using the Seeding Guidelines and the Proof of Concept (PoC) report. The goal was to capture all essential information from the start of the sales cycle to the successful completion of the PoC.
Consolidate Regional Sale Team Proof of Concept documents into a single Excel file for tracking project progress.
Assist the Technical Team in monitoring vibration alarms on the Dashboard and ensure that the regional sales team communicates with customers regarding these alarms. All finding and feedback from customers must be documented in the PoC files.
Support the team in identifying new opportunities in Salesforce for our products—Predictive Maintenance.
Schedule regular meetings with regional sale representatives to follow up on project status and potential for scaling up. Utilize success stories as case studies to promote our products and services to other customers
Coordinate with HQ to arrange regular training sessions with the regional team and communicate customer issues to HQ.
Assist in generating internal SAP or Power BI reports to analyze sales performance across sub-regions.
Additional Information
Rick Tan
Infineon Technologies Asia Pacific Pte Ltd
Senior Manager
8 Kallang Sector, Singapore 349282
Email: jenyewrick.tan@infineon.com
Tel: +65 9113 7783
Frederick Ow
Avnet Asia Pte Ltd
Singapore Senior Sale Manager
151 Lorong Chuan, 05-03, New Tech Park, Singapore 556741
Email: Frederick.Ow@AVNET.COM
Tel: +65 9746 0072
Ben Kang
Schaeffler Australia Pty. Ltd.
Head of Industry 4.0
Suite 3, 13B Narabang Way Ground Floor
Belrose, NSW 2085 Australia
Email: kangbn@schaeffler.com
Tel: +61 289771044
Timeline
Sale Enablement Specialist
Schaeffler (Singapore) Pte Lte
06.2024 - Current
Centralized Sale Support Executive
NEC Asia Pacific Pte Ltd
02.2023 - 05.2024
Technical Sales Executive
Avnet Asia Pte Ltd
06.2022 - 02.2023
Field Sale Representative
Arrow Electronics (S) Pte Ltd
02.2015 - 06.2022
Customer Service Representative
Epcos Pte Ltd (Qualcomm)
04.2013 - 01.2015
Bachelor of Arts - Business Administration And Management
The University of Nottingham
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