Summary
Overview
Work History
Education
Skills
Timeline
Reference (s)
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JOY SHEILA MANOHARAN

JOY SHEILA MANOHARAN

Cyberjaya

Summary

Results-driven Credit Management Executive with extensive expertise in accounts receivable, credit control, and financial operations. Proven track record in streamlining collections processes, significantly reducing overdue accounts, and fostering strong customer relationships based on trust. Proficient in dispute resolution and cross-department collaboration, consistently delivering accurate financial reports that enhance management decision-making. Committed to leveraging analytical, communication, and problem-solving skills to drive financial efficiency and support sustainable business growth.

Overview

6
6
years of professional experience

Work History

Credit Management Executive

SUDONG SDN BHD
03.2025 - Current
  • Company Overview: A member of the Singtel Group, Kuala Lumpur
  • Streamlined Accounts Receivable (AR) and Credit Control operations, ensuring timely collections and strong compliance with financial regulations.
  • Successfully reduced overdue accounts by implementing targeted collection strategies and proactive customer engagement.
  • Strengthened cross-department collaboration by working closely with Sales to resolve billing and contractual disputes, expediting payment cycles.
  • Built trusted relationships with key customers and stakeholders, resulting in smoother dispute resolution and improved payment performance.
  • Delivered accurate and timely AR aging, collection, and credit risk reports that supported management decision-making.
  • Enhanced documentation and reporting processes to improve transparency and audit readiness.

Credit Control Officer

WONG & PARTNERS
01.2022 - 11.2024
  • Company Overview: Mid Valley City, Kuala Lumpur
  • Managed debt collection across a portfolio of 400+ accounts, achieving consistent improvements in overdue recovery.
  • Established and maintained client communications that accelerated payment cycles and strengthened business relationships.
  • Proactively resolved customer queries and disputes, minimizing escalations and service disruptions.
  • Supported finance teams with cash allocation and analysis of bad debts, ensuring accurate reporting and compliance.

Account Receivable Executive

LIPTA PLASTIC INDUSTRIES SDN. BHD.
03.2021 - 01.2022
  • Company Overview: Alor Gajah, Melaka
  • Oversaw full AR cycle including cash flow updates, daily payment postings, and dispute resolution.
  • Improved collection effectiveness by monitoring AR aging and executing timely follow-ups.
  • Processed credit applications, set credit limits using CTOS system, and performed detailed customer payment analysis.
  • Facilitated accurate billing through adjustments (credit/debit memos, rebates) and managed cheque/PDC conversions.
  • Ensured sales team performance tracking by calculating commissions and aligning with collection targets.

Finance Assistant

SYNTRONIXS ASIA SDN. BHD.
02.2020 - 11.2020
  • Company Overview: Batu Berendam, Melaka
  • Supported finance operations by managing AP/AR records, posting account transactions, and monitoring outstanding memos.
  • Improved accuracy of financial reporting by verifying ledgers, handling fixed assets, and reconciling discrepancies.
  • Managed petty cash and employee overtime (AOT) entries, ensuring proper documentation and timely disbursement.
  • Assisted in preparing management reports, contributing to strategic financial planning and control.

Education

Bachelor of Accounting (Honours) -

SULTAN IDRIS EDUCATION UNIVERSITY (UPSI)
Tanjung Malim, Perak
01.2020

Foundation Certificate - Accounting

PAHANG MATRICULATION COLLEGE (KMPH)
01.2016

Skills

  • Familiar with SAP Software and ERP (Sage) system
  • Adequate level of computer skill on software such as SQL Financial Accounting, SQL Payroll, UBS System, Ingress, SPSS, CTOS System, Autocount, Microsoft Word, Excel, PowerPoint and Outlook
  • Highly proficient in speaking and writing Malay and English while having basic knowledge in speaking Mandarin

Timeline

Credit Management Executive

SUDONG SDN BHD
03.2025 - Current

Credit Control Officer

WONG & PARTNERS
01.2022 - 11.2024

Account Receivable Executive

LIPTA PLASTIC INDUSTRIES SDN. BHD.
03.2021 - 01.2022

Finance Assistant

SYNTRONIXS ASIA SDN. BHD.
02.2020 - 11.2020

Foundation Certificate - Accounting

PAHANG MATRICULATION COLLEGE (KMPH)

Bachelor of Accounting (Honours) -

SULTAN IDRIS EDUCATION UNIVERSITY (UPSI)

Reference (s)

Available upon request.

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JOY SHEILA MANOHARAN