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Overview
Work History
Education
Skills
Timeline
Joy Ng
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Overview
4
4
years of professional experience
Work History
Senior Guest Relations Ambassador
Zouk Singapore Pte Ltd
07.2021 - Current
Working independently and collaboratively with other departments for operations to go smoothly
Resolved guest complaints and discrepancies in a prompt and courteous manner
Ensuring that guests are content and satisfied with the experience we provide
Greeted visitors and customers upon arrival, offered assistance, and provided undivided attention to build rapport and retention
Identified issues, analyzed information, and provided solutions to problems
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Insurance Agent
Prudential Singapore
06.2019 - 01.2021
Accommodate to client's wants and needs during policy planning according to their budgets and lifestyle
Conducted policy reviews for clients annually to ensure they are satisfied with their current policies
Cross-sold insurance products to existing clients to reach sales targets
Provided assistance immediately to aid clients (e.g., medical claims)
Identified potential risks in client businesses and recommended appropriate insurance coverage
Approached potential clients by using direct marketing mailings and phone contacts
Educated clients on insurance policies and procedures.
Monitored customer feedback and identified areas of improvement
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Education
Bachelor of Science - Psychological Science
James Cook University
Singapore
11.2022
Diploma - Game Design & Development
Temasek Polytechnic
Singapore
09.2017
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Skills
Congregation Relations
Guest Interaction
Guest Services
Guest Experiences
Proficient in Microsoft Office
Proficient in IBM SPSS Statistics (version 25)
Timeline
Senior Guest Relations Ambassador
Zouk Singapore Pte Ltd
07.2021 - Current
Insurance Agent
Prudential Singapore
06.2019 - 01.2021
Bachelor of Science - Psychological Science
James Cook University
Diploma - Game Design & Development
Temasek Polytechnic