Joy Ng
Overview
4
4
years of professional experience
Work History
Senior Guest Relations Ambassador
Zouk Singapore Pte Ltd
07.2021 - Current
- Working independently and collaboratively with other departments for operations to go smoothly
- Resolved guest complaints and discrepancies in a prompt and courteous manner
- Ensuring that guests are content and satisfied with the experience we provide
- Greeted visitors and customers upon arrival, offered assistance, and provided undivided attention to build rapport and retention
- Identified issues, analyzed information, and provided solutions to problems
Insurance Agent
Prudential Singapore
06.2019 - 01.2021
- Accommodate to client's wants and needs during policy planning according to their budgets and lifestyle
- Conducted policy reviews for clients annually to ensure they are satisfied with their current policies
- Cross-sold insurance products to existing clients to reach sales targets
- Provided assistance immediately to aid clients (e.g., medical claims)
- Identified potential risks in client businesses and recommended appropriate insurance coverage
- Approached potential clients by using direct marketing mailings and phone contacts
- Educated clients on insurance policies and procedures.
- Monitored customer feedback and identified areas of improvement
Education
Bachelor of Science - Psychological Science
James Cook University
Singapore11.2022
Diploma - Game Design & Development
Temasek Polytechnic
Singapore09.2017
Skills
- Congregation Relations
- Guest Interaction
- Guest Services
- Guest Experiences
- Proficient in Microsoft Office
- Proficient in IBM SPSS Statistics (version 25)
Timeline
Senior Guest Relations Ambassador
Zouk Singapore Pte Ltd
07.2021 - Current
Insurance Agent
Prudential Singapore
06.2019 - 01.2021
Bachelor of Science - Psychological Science
James Cook University
Diploma - Game Design & Development
Temasek Polytechnic