Jovita Tseng

• Attend to inbound client inquiries and proactively reach out to leads through various channels (email, chat, calls, social media, etc.).
• Provide personalized consultation to clients, understanding their needs and offering tailored photoshoot packages.
• Maintain a structured sales pipeline in the CRM, ensuring accurate tracking of leads and follow-ups.
• Collaborate with the marketing team to improve lead quality and conversion strategies.
• Coordinate photoshoots between clients and production teams.
• Provide insightful general travel advice to clients.
• Book teams and other service providers while ensuring accurate billing.

● Assist and support management and the leadership team with handling and resolving Human Resources issues.

● Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.

● Supports HR operations for Marriott CEC across 4 sites (Singapore, Malaysia, Jakarta & Bangkok) focusing on talent acquisition and employee engagement.

● Executes administrative activities including onboarding, clearance processes, and managing Singapore Work Pass application, renewal, and cancellation procedures.

● Plan and execute a variety of events and activities, including team-building exercises, cultural celebrations, and wellness programs.

● Designs internal communication materials and event posters.

• Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Identify guest reservation needs and follow sales techniques to maximise revenue.
• Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice and email.
• Processing reservation requests and support of loyalty and customer care requests.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

● Identify guest reservation needs and follow sales techniques to maximize revenue.

● Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice and email.

• Increased sales by customizing pitches to address specific client needs and concerns.