Jovis Ng
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills.
Overview
10
10
years of professional experience
Work History
Sales Assistant
Uniqlo
02.2014 - 06.2016
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Assistant Cook
Harry's
08.2016 - 09.2017
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Followed food safety practices and sanitation guidelines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Assistant Cook
Blue Label
10.2017 - 12.2019
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Supported head chef in developing innovative recipes, resulting in higher customer satisfaction.
- Prepared high-quality dishes by following prescribed recipes and adhering to strict quality standards.
- Maintained proper food safety practices, ensuring a healthy and safe dining environment for guests.
Sales Assistant
OPTIMO
01.2020 - 05.2020
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Increased sales by providing exceptional customer service and product knowledge.
Administrative Coordinator
ORIGIN
06.2020 - Current
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
PSLE
May Flower Primary School
Ang Mo Kio2010
N Level
Pei Hwa Secondary School
Seng Kang2014
ITE
College West2016
Double A Level (Diploma)
SSTC
Habour Front Centre2022
Skills
- Telephone Etiquette
- Office Administration
- Time Management
- Team Collaboration
- Data Entry
- Schedule Management
- Inbound phone call handling
- Attention to Detail
Timeline
Administrative Coordinator
ORIGIN
06.2020 - Current
Sales Assistant
OPTIMO
01.2020 - 05.2020
Assistant Cook
Blue Label
10.2017 - 12.2019
Assistant Cook
Harry's
08.2016 - 09.2017
Sales Assistant
Uniqlo
02.2014 - 06.2016
PSLE
May Flower Primary School
N Level
Pei Hwa Secondary School
ITE
Double A Level (Diploma)
SSTC
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