Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jovin Soh

Summary

Developed exceptional multitasking and communication skills in fast-paced hospitality environment. Excel at ensuring seamless service and guest satisfaction. Seeking to transition these abilities into new and dynamic field.

Overview

3
3
years of professional experience

Work History

Banquet Server

Parkroyal Hotel
09.2023 - Current
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Operated the bar, where I managed pouring drinks and keeping tracks of orders during reception as well as during the lunch/ dinner
  • Provided friendly, courteous service to create memorable moments for guests.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Arranged linens and table settings according to seating plan and event theme.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Handled food and beverage orders for up to 40 guests, delivering prompt and friendly service.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.

Customer Service Representative

Qingjian Group
02.2022 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, home devices, and company information.
  • Assisted in 'joint inspections' with homeowners and contractors as a middleman, to find common ground to find feasible solutions where both parties are satisfied
  • Kept records of contractor works, reports, complaints, of an entire building block est. ~170 units

Property Handover Agent

Qingjian Group
01.2022 - 02.2022
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Explained the new 'smart home' systems to homeowners, and assisted in set-up as well as maintenance for such devices

Education

2nd Year (Accumulative 2.6/4) - Aerospace Engineering

Ngee Ann Polytechnic
Singapore
05-2027

'N' Level Diploma -

Chua Chu Kang Secondary
Singapore
12-2022

No Degree -

Yang Zheng Primary School
Singapore
12-2018

Skills

  • Strong teamwork
  • Time management
  • Customer service
  • Food service
  • Customer service focus
  • Adaptive problem solving
  • Punctual and reliable
  • Clear communication
  • Physical coordination
  • Event setup
  • Menu memorization
  • Safe food handling

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)

Timeline

Banquet Server

Parkroyal Hotel
09.2023 - Current

Customer Service Representative

Qingjian Group
02.2022 - 04.2022

Property Handover Agent

Qingjian Group
01.2022 - 02.2022

2nd Year (Accumulative 2.6/4) - Aerospace Engineering

Ngee Ann Polytechnic

'N' Level Diploma -

Chua Chu Kang Secondary

No Degree -

Yang Zheng Primary School

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Jovin Soh