Jovi Wee
Summary
An upbeat and enjoyable presence, excels in interpersonal communication and readily extends a helping hand when required. Sensitive and determined, unafraid of confronting challenges. With a deep passion for work, possess the ability to efficiently accomplish tasks. Moreover, exhibiting a talent for quick learning when provided with appropriate guidance.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Barista
Starbucks
05.2023 - Current
- Showcased versatility by assisting in other areas of café as needed, including food preparation or table service when required.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Recommended products based on solid understanding of individual customer needs and preferences.
Barista
Flash Coffee, Barista
12.2021 - 03.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Maintained energy and enthusiasm in fast-paced environment
- Offered friendly and efficient service to customers, and handled challenging situations with ease
- Served customers and followed outlined steps of service
- Improved operations through consistent hard work and dedication
- Resolved problems, improved operations, and provided exceptional service
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Followed exact recipes for mixing and preparing beverage and food items.
Baker
Two Bake Boys Bakery
05.2021 - 09.2021
- Demonstrated sound knowledge of food safety and sanitation standards
- Showed ability to understand ingredients and recipes
- Showed ability to inspect freshness and quality of baking products
- Provided excellent service towards customer.
Café Crew
Sweet Cheeks
11.2020 - 11.2020
- Demonstrated sound knowledge of food safety and sanitation standards
- Showed ability to inspect freshness and quality of baking products
- Provided excellent service to customers
- Showed ability to work under pressure, especially during crowded period
- Showed ability to handle multiple tasks well
- Showed eagerness in learning from basic.
Call Center Customer Service Agent
Temasek Foundation
10.2020 - 11.2020
Customer Service Officer
Temasek Foundation
03.2020 - 04.2020
- Provided effective communication and great listening skills toward callers
- Showed empathy, friendliness, patience, and responsiveness toward callers
- Great problem-solving skills toward users' problems.
Retail Assistant
Yishion
11.2019 - 03.2020
- Great customer service in terms of responsive communication skills
- Showed ability to work under pressure especially during crowded period
- Great problem-solving in terms of handling customers' complaints
- Showed ability to upsell and recommend outfits according to customers' preferences
- Showed ability to handle multiple tasks well
Retail Assistant
SEA APPLE
11.2019 - 12.2019
Retail Assistant
SEA APPLE
10.2018 - 12.2018
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained clean sales floor and straightened and faced merchandise.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Bachelor of Arts - Design Practice
Nanyang Academy of Fine Arts
Singapore 08.2023 - Current
Diploma - Digital Design And Development
Republic Polytechnic
Woodlands 04.2021 -
Some College (No Degree) - Secondary School
Sengkang Secondary School
10 Compassvale Ln, Singapore 545090 01.2015 -
Skills
Retail Management undefined
Timeline
Bachelor of Arts - Design Practice
Nanyang Academy of Fine Arts
08.2023 - Current
Barista
Starbucks
05.2023 - Current
Barista
Flash Coffee, Barista
12.2021 - 03.2023
Baker
Two Bake Boys Bakery
05.2021 - 09.2021
Diploma - Digital Design And Development
Republic Polytechnic
04.2021 -
Café Crew
Sweet Cheeks
11.2020 - 11.2020
Call Center Customer Service Agent
Temasek Foundation
10.2020 - 11.2020
Customer Service Officer
Temasek Foundation
03.2020 - 04.2020
Retail Assistant
Yishion
11.2019 - 03.2020
Retail Assistant
SEA APPLE
11.2019 - 12.2019
Retail Assistant
SEA APPLE
10.2018 - 12.2018
Some College (No Degree) - Secondary School
Sengkang Secondary School
01.2015 -
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