Jovi Heng
Weekend Customer Support Specialist
Summary
Dedicated Customer Support Specialist with strong expertise in problem-solving, crisis management, sales, and technical troubleshooting. Served as a reliable weekend representative, effectively managing manpower and resources while ensuring seamless customer support operations. Maintained detailed documentation of customer issues and resolutions to keep weekday teams fully informed and aligned.
Overview
4
4
years of professional experience
Work History
Weekend Customer Support Specialist
HubSpot
05.2024 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Promoted HubSpot offerings and suggested subscriptions tailored to customer requirements
- Managed escalated support cases for HubSpot's premium services with diplomacy, effectively diffusing tense situations between the company and customers.
- Promoted HubSpot offerings and suggest subscriptions tailored to customer requirements
- Conducted consultation calls with customers to advise on and implement optimal feature applications for business success.
- Developed strong client relationships, leading to increased repeat business and positive feedback.
3D Generalist
OakTech
01.2022 - 04.2024
- Enhanced 3D project quality by optimizing model topology and UV layouts for efficient rendering.
- Optimized render settings for both Arnold and V-Ray rendering engines to maintain visual quality while reducing render times.
- Enhanced 3D project quality by optimizing model topology and UV layouts, resulting in smoother rendering.
- Optimized render settings for Arnold and V-Ray engines to balance visual quality with faster render times.
Education
Bachelor of Arts - Fine Arts And Animation
Digipen Singapore Institute of Technology
Singapore 04.2001 -
Skills
Customer service excellence
Technical support
Customer relationship management
Sales support
Python Coding
Accomplishments
- Awarded First Prize in HubSpot’s Support Summit Capstone Competition for successfully completing case studies with exceptional accuracy, efficiency, and problem-solving skills.
- Documented and resolved issues for our premium Customers
Timeline
Weekend Customer Support Specialist
HubSpot
05.2024 - Current
3D Generalist
OakTech
01.2022 - 04.2024
Bachelor of Arts - Fine Arts And Animation
Digipen Singapore Institute of Technology
04.2001 -