Joven Yee Sheng Yang
Singapore
Summary
Demonstrated strength in operational efficiency by completing access provisioning tasks within defined SLAs and frameworks, contributing to streamlined processes and improved user satisfaction. Strong cybersecurity awareness with hands-on experience in managing access controls, user governance, and system monitoring to reduce risk. Adept at technical troubleshooting across enterprise environments, collaborating with teams to resolve complex issues. Proven track record in customer service across technical support and sales roles, delivering responsive and client-focused solutions. Experienced in managing network infrastructure, including VLANs, routing, and virtualization to ensure system reliability and uptime.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Information Technology Engineer
Conny Tech Pte Ltd
06.2024 - Current
- Designed and deployed secure industrial networks using VLANs, routing protocols, and ring topologies for high system reliability.
- Delivered LoRa-based IoT solutions for remote monitoring, enhancing automation and operational visibility.
- Integrated hardware and software platforms to streamline system operations and compatibility.
- Managed virtual infrastructure and servers to ensure performance, scalability, and uptime.
- Performed regular maintenance to reduce downtime and extend system lifecycle.
- Implemented cybersecurity frameworks aligned with industry standards to mitigate risks.
- Led end-to-end project execution, aligning technical delivery with scope and deadlines.
Associate Cyber Security Analyst
Trainee VTTP
04.2023 - 04.2024
- Company Overview: Singapore
- Proficiently handle access provisioning and deprovisioning processes, ensuring seamless onboarding and offboarding experiences for users.
- Adhering to stringent regulatory and audit requirements.
- Regularly aggregate user data on a weekly basis, facilitating comprehensive insights into access privileges across systems.
- Monitor and manage rogue accounts, ensuring the integrity and security of the organization's digital infrastructure.
- Execute Business Day Off-boarding and Orphan account management procedures with precision, minimizing potential security risks associated with terminated IDs.
- Complete access request processing within defined procedural frameworks and SLAs, maintaining operational efficiency and user satisfaction.
- Address and resolve problem tickets pertaining to corporate and commercial applications, collaborating with cross-functional teams to mitigate security risks effectively.
- Provide assistance to fellow security analysts when required, fostering a collaborative and supportive work environment focused on enhancing overall security.
- Singapore
Network Engineer
Terrabit Network PTE LTD
05.2022 - 04.2023
- Configured and maintained routers, switches, firewalls, and other hardware to ensure optimal performance of LAN, WAN, and wireless networks.
- Monitored network performance to enhance speed, availability, and reliability, implementing necessary adjustments as needed.
- Implemented and maintained networking services based on solution designs, conducting testing and validation to ensure seamless operation.
- Conducted timely replacement of faulty or damaged network hardware components to minimize downtime and improve overall performance.
- Collaborated with cross-functional teams to troubleshoot and resolve network issues, ensuring minimal disruption to operations.
- Documented network configurations, changes, and troubleshooting procedures for future reference and knowledge sharing.
- Stayed updated with industry trends and best practices to recommend and implement innovative solutions for network optimization.
Customer Care Technician
SWISSLOG Healthcare Asia Pacific PTE LTD
09.2019 - 09.2020
- Recorded and documented customer inquiries, feedback, and service delivery suggestions accurately in the company database.
- Built strong rapport with clients, effectively processing repair invoices, claims, and financial discrepancies to ensure customer satisfaction.
- Maintained up-to-date customer and system account information to facilitate timely resolution of concerns and issues.
- Implemented rigorous quality control measures to minimize downtime and maximize revenue generation.
- Collaborated with internal teams to streamline processes and enhance customer service delivery.
- Conducted regular follow-ups with customers to ensure satisfaction and address any ongoing issues or concerns.
- Participated in training sessions and workshops to enhance technical skills and customer service capabilities.
Sales Representative – Part time
NOVITA SG PTE LTD
09.2018 - 07.2019
- Cultivated and nurtured key customer relationships to drive sales and promote brand loyalty.
- Managed the customer order process, addressing inquiries and resolving any issues to ensure a seamless purchasing experience.
- Designed and executed store displays to showcase products effectively and drive sales growth.
- Presented product features and benefits to prospective and existing customers, tailoring presentations to meet individual client needs.
- Conducted market research and analysis to identify sales opportunities and customer preferences.
- Collaborated with the sales team to develop and implement sales strategies and promotional campaigns.
- Provided excellent customer service, resolving complaints and inquiries promptly and professionally to maintain customer satisfaction and loyalty.
Education
Specialist Diploma - cyber security practice
Ngee Ann Polytechnic
04.2024
Diploma - Infocomm & Digital media (IT Network and System Administration)
Nanyang Polytechnic
04.2024
Diploma - infocomm (Network Support)
LITHAN ACADEMY PTE. LTD
03.2021
Marine & Offshore Technology - undefined
ITE COLLEGE CENTRAL
04.2016
Skills
- Access Provisioning & Deprovisioning
- User Access Review & Governance
- Network configuration & Troubleshooting
- System Performance and monitoring
- Hardware Installation & Maintenance
- Data aggregation And Analysis
- Quality Assurance And Control
- Sales Process & Customer Management
- Interface Mapping & Determination
- Data Evaluation And Reporting
Certification
- Check Point Security Administration - CCSA
- Cisco Certified Network Associate CCNA
- Extreme Network ECS - Wireless Cloud
- Fortinet NSE 4 - Network Security Professional
- Fortinet NSE 5 - FortiManager 6.4
Timeline
Information Technology Engineer
Conny Tech Pte Ltd
06.2024 - Current
Associate Cyber Security Analyst
Trainee VTTP
04.2023 - 04.2024
Network Engineer
Terrabit Network PTE LTD
05.2022 - 04.2023
Customer Care Technician
SWISSLOG Healthcare Asia Pacific PTE LTD
09.2019 - 09.2020
Sales Representative – Part time
NOVITA SG PTE LTD
09.2018 - 07.2019
Diploma - Infocomm & Digital media (IT Network and System Administration)
Nanyang Polytechnic
Diploma - infocomm (Network Support)
LITHAN ACADEMY PTE. LTD
Marine & Offshore Technology - undefined
ITE COLLEGE CENTRAL
Specialist Diploma - cyber security practice
Ngee Ann Polytechnic
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