JOVELYN BUSO
Summary
Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow, and excel in Food and Beverage industry. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization brand.
Overview
15
15
years of professional experience
Work History
Senior Restaurant Manager
DOMINO'S PIZZA SINGAPORE PTE. LTD
04.2015 - 02.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations, and procedures
- Correctly calculated inventory and ordered appropriate supplies
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Identified team weak points and implemented corrective actions to resolve concerns
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Captain Waitress
AU PETIT SALUT PTE. LTD
12.2010 - 12.2012
- Monitoring the store performance in terms of sales, food cost and labor cost
- Recruitment of new staff
- In charge of purchasing of stocks for the outlet
- Provide training for the new staff or manager
- Maintained updated inventory of alcoholic beverages and serving supplies
- Trained and managed dining room staff with diverse service backgrounds
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues
- Completed restaurant opening and closing functions that included POS report generation
- Coordinated foodservice operations between kitchen staff and dining room servers
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices
- Showed high-level understanding of fine dining standards and practices
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
CAPTAIN WAITRESS
VILLA ENRIQUE PTE. LTD
04.2011 - 11.2012
- Ensuring staff give great customer service
- Monitoring the financial performance of the store as well as the store budget
- Recruiting
- Overseeing the operations
- Guiding and teaching the trainee or part timers
- Maintaining the smooth flow of the operations by giving a designated stationing on all the staffs.
SUPERVISOR/CAPTAIN WAITRESS
RICCIOTTI PTE. LTD, THE RIVERWALK SINGAPORE
04.2008 - 03.2010
- In charge of ordering the supply for the restaurant except kitchen stuffs
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Introduced team contests and goals to enhance productivity and improve employee morale
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
Education
DIPLOMA: HOTEL AND RESTAURANT MANAGEMENT -
EASTWOOD COLLEGE OF SCIENCE AND TECHNOLOGY
PHILIPPINES04.2006
Skills
- Proficient with Microsoft Word, Excel and PowerPoint
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Passion for customer satisfaction
- Shift Management
- Customer-Oriented
- Organization and prioritization
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Senior Restaurant Manager
DOMINO'S PIZZA SINGAPORE PTE. LTD
04.2015 - 02.2023
CAPTAIN WAITRESS
VILLA ENRIQUE PTE. LTD
04.2011 - 11.2012
Captain Waitress
AU PETIT SALUT PTE. LTD
12.2010 - 12.2012
SUPERVISOR/CAPTAIN WAITRESS
RICCIOTTI PTE. LTD, THE RIVERWALK SINGAPORE
04.2008 - 03.2010
DIPLOMA: HOTEL AND RESTAURANT MANAGEMENT -
EASTWOOD COLLEGE OF SCIENCE AND TECHNOLOGY
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