Jovan Feiyang Luo
Summary
Dynamic sales professional with a proven track record at ZION AUTO GALLERY, excelling in strong negotiation and building rapport. Adept at delivering compelling sales presentations and collaborating with teams to exceed targets. Proficient in MS Office, leveraging technology to enhance customer engagement and streamline processes. Passionate about driving results in competitive environments.
Overview
6
6
years of professional experience
Work History
Car Salesperson
ZION AUTO GALLERY
176 Sin Ming Dr,#04-05 Sin Ming AutoCare,Singapore
07.2024 - 01.2025
- Developed strong product knowledge to assist customers in selecting vehicles.
- Conducted vehicle demonstrations and test drives to enhance customer experience.
- Built rapport with clients, maintaining relationships for repeat business opportunities.
- Collaborated with team members to achieve sales goals and improve showroom performance.
- Utilized CRM software to track leads and follow up on potential sales opportunities.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
Administrative Assistant
CENTRAL MANPOWER BASE
5 Depot Rd, Defence Technology Tower B
10.2021 - 10.2023
- Managed scheduling and coordinated appointments for senior management to optimize workflow efficiency.
- Developed and maintained filing systems ensuring easy access to documents and improved retrieval times.
- Assisted in preparing reports and presentations, enhancing clarity and effectiveness of communication.
- Implemented office procedures that streamlined operations, reducing administrative delays by standardizing tasks.
- Trained new hires on office protocols, fostering a collaborative environment and promoting team cohesion.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Parcel Delivery Driver
J&T EXPRESS
CHANGI SOUTH LANE
01.2020 - 09.2021
- Navigated delivery routes efficiently, ensuring timely parcel delivery and customer satisfaction.
- Operated delivery vehicles safely, adhering to traffic regulations and company policies.
- Managed parcel loading and unloading processes, optimizing space utilization in vehicles.
- Assisted in training new drivers on best practices for delivery operations and safety protocols.
- Collaborated with warehouse team to streamline package sorting and dispatch processes.
- Managed time efficiently to complete daily delivery assignments within specified deadlines.
- Tracked package status using digital systems, keeping customers informed throughout the delivery process.
- Collaborated with team members to optimize route planning and maximize overall productivity.
SINGTEL SALES
Singtel Mobile Communication
31C EXETER RD
02.2019 - 08.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
NITEC - Mechatronics
ITE COLLEGE CENTRAL
2 Ang Mo Kio Dr, Singapore 56772001-2019
GCE N LEVEL -
CANBERRA SECONDARY SCHOOL
51 Sembawang Dr, Singapore 75769912-2016
Skills
- Strong negotiation
- Building rapport
- Sales presentations
- Persuasion techniques
- Team collaboration
- Competitive
- Proficient in MS Office ie Word, Excel, Outlook and Powerpoint
- SOCCER AND BASKETBALL
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Car Salesperson
ZION AUTO GALLERY
07.2024 - 01.2025
Administrative Assistant
CENTRAL MANPOWER BASE
10.2021 - 10.2023
Parcel Delivery Driver
J&T EXPRESS
01.2020 - 09.2021
SINGTEL SALES
Singtel Mobile Communication
02.2019 - 08.2019
NITEC - Mechatronics
ITE COLLEGE CENTRAL
GCE N LEVEL -
CANBERRA SECONDARY SCHOOL