Jovan Foo Qi Xuan

As a developer at Envox Solutions, I was mainly responsible for managing file transfers and data migrations, updating and optimizing software and user interfaces to enhance usability, and providing technical support to colleagues by troubleshooting various IT issues. This role strengthened my problem-solving skills, attention to detail, and ability to work collaboratively in a fast-paced environment.

• Developed and managed multiple file transfer and data migration programs.
• Improved user experience by redesigning software interfaces to be more intuitive and user-friendly.
• Contributing to software updates that enhanced performance and reduced system errors.
• Provided reliable technical support to team members, resolving troubleshooting issues efficiently
• Collaborated in cross-functional teams with other sectors to ensure smooth system integrations and updates.

At Changi Recommends, I worked as a Customer Service Assistant, where I was responsible for delivering excellent customer service and assisting customers with inquiries related to flight bookings, visa applications, e-SIM cards, baggage wrapping, and other travel-related services. This role sharpened my communication skills, customer-focused mindset, and ability to handle diverse needs in a fast-paced environment.

• Delivered friendly and efficient service to ensure customer satisfaction.
• Assisted customers daily with accurate information on flight bookings, visas, e-sim, and baggage services.
• Helped improve service efficiency by streamlining inquiry-handling processes at the counter.
• Learnt to adapt to multiple service systems to handle a wide range of customer inquiries.