Summary
Overview
Work History
Education
Skills
Languages
Extra-Curricular Activities
Hobbies and Interests
Timeline
Generic
Josip Kovačić Radovanović

Josip Kovačić Radovanović

Zagreb

Summary

Young and hard-working student with experience in various positions. Customer-centered team player with outgoing and positive demeanor.

Overview

7
7
years of professional experience

Work History

Monetization Analytics Intern

Infobip
06.2023 - 06.2024
  • Working closely with Product Engineers on improving #1 SMS firewall solution world-wide
  • Performing A2P penetration tests, analyzing the results, creating reports about the outcome

Sales Operations Specialist

Laqo by Croatia Osiguranje
08.2022 - 05.2023
  • Preparing sales analysis for Head of Sales - Excel and Power BI
  • Analyzing data for fraud detection
  • Preparing bonus file data for the finance and payroll departments and creating new bonus models
  • Helping with implementation of new CRM and further development of it

CS Performance Management Junior Specialist

A1 Croatia
02.2022 - 08.2022
  • Maximizing efficient resource usage through real-time monitoring and managing available workforce and analyzing call-center statistics
  • Coordinating Operational teams (160+ people) to achieve business goals
  • Keeping records of agents' seniority level, skills, vacations, absences etc

COO Assistant

Infinum d.o.o.
09.2021 - 12.2021
  • Being PA to COO - doing various physical jobs and assisting COO with daily company and private things
  • Assisting in the preparation of various documentation to C-level
  • Creating agenda for meetings, taking notes at meetings, and keeping track of meeting minutes

Waiter

Restaurant Zelena Punta
06.2021 - 09.2021
  • Welcoming and seating guests
  • Assisting restaurant guests by noting their order, serving tables their requested meals, and preparing bills at the end of the table's meal
  • Memorizing the menu and offering recommendations to up sell appetizers, desserts, or drinks
  • Seasonal job

Customer Care Agent & Dispatcher

Delivery Hero Croatia d.o.o. - Pauza.hr
02.2020 - 07.2021
  • Managing large amounts of incoming phone calls, e-mails and chats
  • Communicating with difficult partners and resolving crisis situations
  • Identifying and assessing customers' needs to achieve satisfaction
  • Eliminating inefficiencies by educating and training new employees

Finance & Accounting Assistant

SPAR Croatia d.o.o.
06.2017 - 08.2019
  • Booking incoming invoices
  • Preparing invoices for payments
  • Working during summer holidays while attending high school

Education

Bachelor of Science - Economics And Management

Zagreb School of Economics And Management
Zagreb
06-2025

Bachelor of Science -

Nanyang Technological University
Singapore
04-2025

Bachelor's degree - International Trade

Faculty of Economics and Business
07.2023

Skills

  • Communication Skills
  • Crisis Situations Management
  • Customer Service
  • Microsoft Excel
  • Fast learner
  • Teamwork
  • Multitask & Work Under Pressure
  • Driving license

Languages

English

Extra-Curricular Activities

Human Resources Team Lead & Board Member, Economics Clinic - Leading a team of 7-10 members; Implementing and improving various processes - recruitment, on-boarding etc.

Hobbies and Interests

  • Travelling
  • Reading geographical articles
  • Discovering new music
  • Riding a bike

Timeline

Monetization Analytics Intern

Infobip
06.2023 - 06.2024

Sales Operations Specialist

Laqo by Croatia Osiguranje
08.2022 - 05.2023

CS Performance Management Junior Specialist

A1 Croatia
02.2022 - 08.2022

COO Assistant

Infinum d.o.o.
09.2021 - 12.2021

Waiter

Restaurant Zelena Punta
06.2021 - 09.2021

Customer Care Agent & Dispatcher

Delivery Hero Croatia d.o.o. - Pauza.hr
02.2020 - 07.2021

Finance & Accounting Assistant

SPAR Croatia d.o.o.
06.2017 - 08.2019

Bachelor's degree - International Trade

Faculty of Economics and Business

Bachelor of Science - Economics And Management

Zagreb School of Economics And Management

Bachelor of Science -

Nanyang Technological University

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Josip Kovačić Radovanović