JOSHUA TENG
Summary
Proven Sales Executive with a track record of surpassing sales goals and service targets at LYRECO OFFICE SOLUTIONS (M). Skilled in relationship building and objection handling, I excel in securing new customer relationships and leveraging detailed data entry to optimize sales strategies. Demonstrates a goal-oriented approach and attention to detail, ensuring high levels of customer satisfaction and repeat business.
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
6
6
years of professional experience
Work History
Telesales Representative
SOMPO INSURANCE
05.2023 - 11.2024
- Opened new accounts and documented personal, demographic, and payment information in system.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
Telesales Representative
Chubb Insurance
09.2022 - 05.2023
- Opened new accounts and documented personal, demographic, and payment information in system.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
- Overcame objections using friendly, persuasive strategies.
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
Sales Executive
LYRECO OFFICE SOLUTIONS (M)
07.2019 - 08.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Built relationships with customers and community to promote long term business growth.
Sales Executive
INTRIX GROUP
07.2018 - 06.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
No Degree - SPM
SMK DATO JAAFAR JOHOR BAHRU
Malaysia12-2010
Skills
- Goal-Oriented
- Inbound and outbound calls
- Objection handling
- Call Management
- Determined and Quick learner
- Attention to Detail
- Relationship Building
- Data Entry
Football
Enjoy my sunday's playing social league football
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
Telesales Representative
SOMPO INSURANCE
05.2023 - 11.2024
Telesales Representative
Chubb Insurance
09.2022 - 05.2023
Sales Executive
LYRECO OFFICE SOLUTIONS (M)
07.2019 - 08.2022
Sales Executive
INTRIX GROUP
07.2018 - 06.2019
No Degree - SPM
SMK DATO JAAFAR JOHOR BAHRU
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