Joshua Tang
Assistant Boutique Manager
Kuala Terengganu
Summary
Highly energetic Manager experienced in supporting retail sales opportunities and in-store brand representation. Maintains respected brand image and strong partnership between retailers and brand to establish brand as category leader. Proven ability in delivering exceptional service, handling transactions, and maintaining store presentation.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
8
8
Certifications
Work History
Assistant Boutique Manager
Charles & Keith Singapore
3 2023 - Current
- Customer Service & Sales: Led the sales team in delivering exceptional customer service, driving sales targets, and ensuring customer satisfaction. Regularly exceeded monthly sales goals through effective team management and personal sales performance.
- Team Management: Supervised and motivated a team of sales associates, providing coaching and training to enhance their product knowledge, sales techniques, and customer service skills. Managed team schedules, ensuring optimal staffing levels during peak hours.
- Inventory Management: Oversaw inventory control, including stock levels, replenishment, and stocktaking. Collaborated with the store manager to manage inventory discrepancies and ensure accurate stock levels.
- Visual Merchandising: Assisted in executing visual merchandising strategies to maintain the brand’s aesthetic appeal. Ensured that the store layout and displays were regularly updated to align with new product launches and seasonal trends.
- Operations & Reporting: Supported daily store operations, including opening and closing procedures, cash handling, and financial reporting. Assisted in preparing sales reports and analyzing performance data to identify areas for improvement.
- Customer Relationship Management: Developed strong relationships with key customers and VIP clients, enhancing customer loyalty and repeat business. Addressed and resolved customer complaints and issues effectively.
- Promotions & Events: Assisted in planning and executing in-store promotions and events, collaborating with the marketing team to increase foot traffic and drive sales.
Part Time Promoter
Hai Wai Tian Oversea Mooncake
08.2020 - 10.2020
- Product Promotion: Actively promoted mooncakes to customers in event venues. Engaged with customers to explain the variety, ingredients, and unique features of the mooncakes being offered.
- Customer Engagement: Provided exceptional customer service by answering questions, offering samples, and recommending mooncake options based on customer preferences and dietary restrictions.
- Sales Achievement: Successfully met or exceeded daily and weekly sales targets through persuasive selling techniques and by creating an inviting and informative experience for customers.
- Merchandising: Assisted in setting up and maintaining promotional displays, ensuring that the product was attractively presented and well-stocked throughout the promotion period.
- Inventory Management: Monitored stock levels and coordinated with the team to ensure timely restocking of popular mooncake varieties. Reported inventory needs to supervisors to prevent shortages.
- Brand Representation: Represented the brand in a positive manner, adhering to company guidelines and standards. Worked closely with the marketing team to align promotional efforts with overall brand messaging.
- Event Support: Supported special promotional events, such as mooncake tasting sessions or cultural festivals, to increase brand visibility and drive sales.
- Feedback Collection: Gathered customer feedback on product preferences and overall experience, providing valuable insights to the company for future product development and promotional strategies.
Project Assistant
Lecturer from Universiti Teknologi Malaysia
02.2022 - 08.2022
- Research Support: Assisted with research tasks, including gathering, organizing, and analyzing data relevant to project. Conducted literature reviews and compiled findings into reports for project supervisors.
- Administrative Tasks: Managed project documentation, including maintaining records, scheduling meetings, and preparing meeting agendas and minutes. Ensured that all project-related files were organized and accessible to team members.
- Collaboration: Worked closely with project managers, faculty, and other team members to ensure the timely completion of project milestones. Communicated effectively across the team to coordinate tasks and address any issues that arose.
- Data Entry & Analysis: Entered and processed data using software such as Excel or specialized databases. Assisted in analyzing data trends and creating visual presentations to support project conclusions.
- Event Coordination: Helped organize and coordinate project-related events, such as workshops, presentations, and group meetings. Assisted with logistics, such as booking venues, preparing materials, and managing participant communication.
- Reporting & Presentation: Contributed to the preparation of project reports and presentations. Summarized findings, prepared visual aids, and assisted with presenting data to supervisors or stakeholders.
- Time Management: Balanced project responsibilities with academic commitments, ensuring that all tasks were completed within deadlines. Developed strong time-management skills to handle multiple responsibilities effectively.
- Learning & Development: Gained valuable insights into project management processes and developed practical skills in research, data analysis, and teamwork. Utilized this experience to enhance academic studies and future career prospects.
Education
Bachelor of Arts - Landscape Architecture
Universiti Teknologi Malaysia
Malaysia 09.2018 - 09.2022
Matriculation in Accounting - Accounting And Business
Kolej Matrikulasi Melaka
Malaysia 05.2018 - 06.2019
Skills
Relationship building and management
Customer Engagement
Product and service knowledge
Microsoft Word
Microsoft Powerpoint
Autodesk AutoCAD
Microsoft Excel
Chaos Group V-Ray
Adobe Photoshop
Trimble Sketchup
Certification
SAKURA SCIENCE JAPAN WORKSHOP, 2019-11-01
Timeline
Project Assistant
Lecturer from Universiti Teknologi Malaysia
02.2022 - 08.2022
Part Time Promoter
Hai Wai Tian Oversea Mooncake
08.2020 - 10.2020
Bachelor of Arts - Landscape Architecture
Universiti Teknologi Malaysia
09.2018 - 09.2022
Matriculation in Accounting - Accounting And Business
Kolej Matrikulasi Melaka
05.2018 - 06.2019
Assistant Boutique Manager
Charles & Keith Singapore
3 2023 - Current
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