Joshua Sim
Singapore
Summary
Highly motivated and detail-oriented professional with a deep understanding of software development principles and a collaborative mindset. Proficient in programming languages like Java and Python, with a strong grasp of algorithms and data structures. Dedicated to utilizing technical expertise to develop innovative software solutions that yield favorable results.
Overview
6
6
years of professional experience
Work History
Associate Software Developer
Avensys Consulting Pte Ltd
07.2024 - Current
- Optimized database operations for improved query performance, resulting in faster data retrieval times for end users.
- Wrote clear, clean code for various projects.
- Enhanced software performance by optimizing code and implementing efficient algorithms.
- Participated in agile development processes, attending daily stand-ups and regular sprint reviews to ensure alignment with project goals.
- Delivered timely updates and bug fixes by effectively prioritizing tasks based on urgency and business impact.
- Estimated work hours and tracked progress using Scrum methodology.
- Developed next generation integration platform for internal applications.
Customer Service Representative
Absolute Boutique Fitness
12.2023 - 04.2024
- In charge of checking in customers for their respective fitness classes
- Reduced average downtime maintenance tasks for the studio
- Received positive customer feedback
- Managed to resolve complex customer issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bank Digital Ambassador
OCBC
06.2023 - 07.2023
- In charge of distributing government payouts to the public
- Implemented a system to efficiently get the payouts for each individual
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
Intern
Addest Technovation
09.2018 - 03.2019
- In charge of quality checking the company's products for any faulty items
- Handled both hardware and software components
- Came up with suggestions and recommendations for the company on their products
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelor of Science - Computer Science
Singapore Institute of Management
Singapore04-2024
Skills
- MySQL database management
- Object-oriented programming
- Debugging and testing
- Java programming
- Back-end frameworks
- CSS
- Data structures and algorithms
- Software development
- Machine learning
Timeline
Associate Software Developer
Avensys Consulting Pte Ltd
07.2024 - Current
Customer Service Representative
Absolute Boutique Fitness
12.2023 - 04.2024
Bank Digital Ambassador
OCBC
06.2023 - 07.2023
Intern
Addest Technovation
09.2018 - 03.2019
Bachelor of Science - Computer Science
Singapore Institute of Management
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